Kytia Saucer
Boston
Summary
A position which will utilize my high energy, strong interpersonal, customer service skills, and organizational skills and leadership abilities
Experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Knowledge of effective classroom management techniques and instructional support.
Overview
30
30
years of professional experience
Work History
Paraprofessional
Young Achievers
09.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cafeteria Worker
Young Achievers
09.2023 - 06.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Received and stored incoming supplies according to procedures.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
Associate Director of Financial Aid
Quincy College
02.2004 - 11.2022
- Assist students with Financial Aid questions, also recorded requested student documents, worked with the PowerFaids and Jenzabar EX, Ed Connect, COD, NSLDS, SAVE, CPS now known as FAA also provided students with book vouchers.
- I am responsible for day-to day activities to administer and oversee of the Stafford Loan program, Massachusetts State program, and the Federal Work Study program, including but not limited to the processing of loan applications; entrance and exit counseling for groups and individuals, reconciliation of EFT rosters, reconciliation of payment rosters, and reconciliation of paper check receipts.
- Award Federal Work Study funds, place Federal Work Study Students in work assignments, reconcile the Federal Work Study payment roster, and establish community service placements and monthly supervision contacts for all placements.
Customer Service Representative
CORE, Inc
02.1998 - 09.2001
- Provide accelerated customer service to internal and external clients and physicians.
- Expedite additional customer service training for new hires with regards to my team's policies and procedures.
- Review client information for accuracy.
- Conduct on-going time management sessions with staff to improve the response time for handling a high volume of telephone calls.
- Filing, typing, telecommunication, problem solving, and other duties as assigned.
Administrative Assistant
New England Medical Center
01.1997 - 02.1998
- Communicated with nurses and doctors pertaining to clients and residents of the hospital.
- Trained new hires for part-time secretarial positions.
- Proficient with typing and filing.
Assessment Assistant-Part-time
Roxbury Community College
01.1995 - 01.1997
- Coordinated all college entrance exams (English, Math, Science, Nursing) to all students.
- Advised and counseled students, including placing them in appropriate courses.
- Scheduled meetings, provided information to Professors regarding placement scores.
- Managed office in the absence of the Director.
- Maintained Microsoft database using excel/word.
- Optimized and maintained a high level of confidentiality of student records.
Education
M.Ed - Leadership
Capella University
Minneapolis, MN03.2011
Associate of Science - Legal Studies
Quincy College
Quincy, MA01.2004
B.S. - Legal Studies
Grambling State University
Grambling, LA12.1995
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Internet
- Telecommunications
- Writing
- Medical Terminology
- Communication skills
- Computer skills
- Computer literacy
- Hospital experience
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
Timeline
Paraprofessional
Young Achievers
09.2024 - 06.2025
Cafeteria Worker
Young Achievers
09.2023 - 06.2024
Associate Director of Financial Aid
Quincy College
02.2004 - 11.2022
Customer Service Representative
CORE, Inc
02.1998 - 09.2001
Administrative Assistant
New England Medical Center
01.1997 - 02.1998
Assessment Assistant-Part-time
Roxbury Community College
01.1995 - 01.1997
Associate of Science - Legal Studies
Quincy College
B.S. - Legal Studies
Grambling State University
M.Ed - Leadership
Capella University
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