Kytzia Somoza
Tucson,Arizona
Summary
Bilingual Certified Medical Administrative Assistant with six years of experience in the medical field. Seeking to strengthen patient care at MHC healthcare through proven skills in customer service, multitasking, and working under pressure, critical thinking, and problem solving.
Overview
14
14
years of professional experience
Work History
Make up and Lash Artist
Self Employed Services
07.2024 - Current
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Front Office Receptionist Medical/Dental
MHC Health Care
03.2018 - 07.2024
- Ensuring smooth check-in and check-out of all guests through properly handling guest accounts.
- Fax, copy, and scan appropriate documents and operate a multi-line phone system.
- Receive patient insurance or cash payments, record them, and provide receipts to patients.
- Collect new patient information visit by having them fill out forms and handle all incoming and outgoing mail.
- Ensure a neat, clean and organized reception area and waiting area at all times is maintained.
- Maintaining strict confidentiality by following all policies under HIPAA and OSHA.
- Schedule the follow up appointments for patients and inform the doctor accordingly.
- Coordinate provider’s schedules and maintain patient flow by communicating and register patient arrivals or delays.
- Effective team communication
- Provided administrative clerical support via EMR systems and Microsoft Excel.
- Performing daily reports such as the huddle and insurance verification before patient arrival.
- Managed 2 phones lines and facilitated over 20+ calls/daily with patients and staff.
- Warmly welcomed 20-25 patients per shift.
- Transfer Calls to the right department.
- Ensuring of checking and sending daily batches to billing department.
- Covid Screening.
- In charge of ordering office supplies.
- Behavioral confirmation calls and eligibility.
- Create front office coverage schedule.
- Daily confirmations calls for the next day.
- Perform site inventory, ensuring damaged items were reported and removed for inspection.
- Smoothly managed the day to day front desk operations for a busy medical, dental and behavioral health clinic.
Scheduling Specialist
MHC Health Care
06.2016 - 03.2018
- Excellent Customer Service
- Computer Literate
- Direct calls to appropriate department
- Schedule Medical and Behavioral Health appointments
- Cancel Appointments
- Centricity Experience
- Huddle
- Conducts next day reminder appointment confirmation calls to patients
- Insurance Credentialing
- Obtains and manages accurate health insurance data and demographics
- Fills daily schedules for providers
- Follows scheduling guidelines
- Maintains patients confidence and protects clinic operations by keeping information confidential
Tele-recruiter
American Red Cross
11.2015 - 06.2016
- Recruit and screen donor for general eligibility using appropriate script.
- Provide accurate information to donor regarding site directions, hours.
- Schedule Appointments for eligible donors
- Monthly Goals
- Accurate Update donor record and appointment schedule
- Conversation Rate
Cashier
Pappoules Greek Cafe
07.2011 - 01.2013
- Cash handling
- Provide excellent customer service
- Assist with customers’ requests
Sales Associate
Windsor Fashion
02.2012 - 10.2012
- Trained as a sales associates
- Resolved all customer requests, questions and complaints
- Computed sales prices, total purchases and processed payments
Education
Medical Administrative Assistant - undefined
Pima Medical Institute
03.2011
High School Diploma - undefined
Rincon High School
05.2010
Skills
- Customer service oriented
- Dental and Medical Experience
- EMR
- Bilingual/fluent in writing, reading and talking Spanish
- Cash handling
- Store maintenance
- Fast learner
- Dedicated team player
- Reliable and dependable
- Strong work ethic
- Problem solver
- Energetic work attitude
- Excellent communication skills
- Computer Literate
- Take multiple calls at a time
- Received and transfer calls to right department
- Appropriate trained to use Athena Software
- Appropriate trained to use Patterson Software
Accomplishments
- Sales Directing
- Responsible for handling customer accounts inquiries
Timeline
Make up and Lash Artist
Self Employed Services
07.2024 - Current
Front Office Receptionist Medical/Dental
MHC Health Care
03.2018 - 07.2024
Scheduling Specialist
MHC Health Care
06.2016 - 03.2018
Tele-recruiter
American Red Cross
11.2015 - 06.2016
Sales Associate
Windsor Fashion
02.2012 - 10.2012
Cashier
Pappoules Greek Cafe
07.2011 - 01.2013
Medical Administrative Assistant - undefined
Pima Medical Institute
High School Diploma - undefined
Rincon High School
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