Kyung Chung
Merrifield,VA
Summary
Charismatic Ambassador with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about audience and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Ambassador
Everlane
10.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Assisted customers with product selection based on individual needs and preferences.
- Provided exceptional customer service to drive satisfaction.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Brand Ambassador
Banana Republic
10.2021 - 10.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled, and arranged eye-catching product floor sets to increase sales.
- Assisted customers with product selection based on individual needs and preferences.
- Provided exceptional customer service to drive satisfaction.
- Communicated product value, quality, and style to educate and entice potential customers.
- Worked with team to achieve sales goals for products.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Visual Associate
J.Crew
12.2007 - 10.2021
- Contributed to overall store aesthetic, creating inviting atmosphere for customers.
- Boosted brand visibility by planning and executing eye-catching window displays.
- Increased sales through effective merchandise presentation and arrangement.
- Aided in driving sales performance through strong execution of merchandising strategies aligned with company objectives.
- Collaborated with store management to develop visually appealing promotional campaigns.
- Ensured seamless shopping experience for customers with well-organized product groupings based on style, color, or theme.
- Facilitated smooth transitions between seasons by efficiently managing merchandise moves during floor set changes.
- Implemented seasonal display changes to reflect current trends and drive customer interest.
- Improved customer experience with visually engaging product placement techniques.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Proposed new ideas and concepts to enhance merchandise displays.
- Enhanced visual appeal by designing and executing creative store displays.
- Maximized space utilization by implementing strategic product placement techniques that encouraged impulse purchases.
- Organized store merchandise racks by size, style, and color.
Education
Bachelor of Arts -
Chugye University For The Arts
Seoul, KoreaSkills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Diverse cultural understanding
- Product Recommendations
- Cross-cultural collaboration
- Customer Service
- Attention to Detail
- Display Set Up and Arrangement
- Merchandise Sales
- Shelf Stocking
Timeline
Ambassador
Everlane
10.2022 - Current
Brand Ambassador
Banana Republic
10.2021 - 10.2022
Visual Associate
J.Crew
12.2007 - 10.2021
Bachelor of Arts -
Chugye University For The Arts