Summary
Overview
Work History
Education
Skills
Timeline
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Kyungjin Ham

Newcastle

Summary

Results-driven Lead Software QA Engineer at Samsung Electronics with expertise in manual QA testing and issue management. Proven ability to enhance test accuracy and efficiency while managing a large inventory of devices. Strong multitasking and time management skills led to successful execution of critical testing processes, significantly improving product quality.

Overview

11
11
years of professional experience

Work History

Lead Software QA Engineer

Samsung Electronics
Bellevue
01.2016 - 04.2025
  • Company Overview: via JND, Inc.
  • Updated manual test cases based on the latest OS changes, improving test accuracy and team efficiency.
  • Managed and maintained an inventory of over 1,000 test devices and materials, ensuring timely availability for QA operations.
  • Documented, triaged, and managed test requests for the team to ensure work is done in a timely manner.
  • Demonstrated strong multitasking and time management skills to ensure all test activities were completed on the requested schedule.
  • Executed Build Verification Test and IP Multimedia Subsystem using black box testing technique.
  • Performed exploratory testing to proactively identify hidden defects, contributing to improved product quality.
  • Executed reproduction testing on user-reported issues to obtain logs for R&D to better understand the underlying cause, and to verify the fix.

Ground Agent

Asiana Airline
SeaTac
09.2014 - 12.2015
  • Company Overview: via Swissport.
  • Delivered high-level customer service in a fast-paced airport environment, addressing and resolving real-time issues such as booking changes, flight delays, and special service needs.
  • Collaborated with cross-functional teams to ensure smooth operational workflows and on-time departures.
  • Managed complex situations under pressure while maintaining empathy, and clear communication.

Education

Bachelor of Science - Chemistry

University of Washington
Seattle

Skills

  • Manual QA testing
  • Mobile network testing
  • Issue management
  • Agile/SDLC
  • Android tool
  • User-centered QA
  • Microsoft Office
  • Time management
  • Device management
  • Exploratory testing
  • Build verification testing
  • Test documentation
  • Test reporting

Timeline

Lead Software QA Engineer

Samsung Electronics
01.2016 - 04.2025

Ground Agent

Asiana Airline
09.2014 - 12.2015

Bachelor of Science - Chemistry

University of Washington

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