Kyve Fevrier
Damascus,MD
Summary
Sales Professional/ Strategic Planning/ Staff training and development/ Exceptional problem solving/ Customer service professional/ Vehicle sales licensed in MD
Overview
9
9
years of professional experience
Work History
Senior Sales Consultant/ Mentor/ Sales Manager
Carmax
01.2017 - Current
- Maintains elevated levels of customer satisfaction surveys to ensure a pleasant experience while car buying
- Responsible for selling vehicles from beginning to end including test drive, financing, finalizing paperwork
- Empowers peers to lead, direct, and motivate staff in both sales and other departments
- Responsible for onboarding, training, and mentoring new sales consultants
- Personally responsible for coordinating between finance department and sales to ensure customers can have a seamless experience
- Empowers new hires along with current sales consultants to take leadership roles
- Meets with the senior team to review and plan daily budgets and how we can achieve them
- Plan and prepare weekly meetings surrounding store growth and improvement
- Meet with associates in order to plan and prepare next steps for personal growth
- Promote a positive Culture inside the building based on associate development and sales improvement
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Universal Banking Associate
Capital One Bank
Silver Spring, MD
01.2016 - 01.2017
- Responsible for settlement, balancing, and replenishment of vaults, ATMs and currency dispensers
- Directly setup and onboarding of new associates to the branch, so they can easily assimilate and contribute to my branches success
- Deliver on bank customer service standards
- Complete complex transactions and demonstrate mastery of transactions and processing operations
- Responsible for Teller line workflow, cash management and controls and assists tellers with accuracy in cash handling and balancing
- Collaborating with Branch Manager to ensure branch goals and expectations are met
- Responsible for settling cash, credit, and other transactions.
Crew Member
McDonald's
Rockville, MD
01.2015 - 01.2016
- Responsible for settling cash transactions from the previous day
- Ensure all food orders are delivered in a timely and professional manner
- Supervise both the kitchen and other crew members throughout the day to ensure that the business ran smoothly
- Responsible for cleaning floors and kitchen to ensure the highest quality food was delivered to the customer.
Education
Highschool Diploma -
Walter Johnson high school
Skills
- Business Opportunity Development
- Pipeline Management
- Target Markets
- Interpersonal and Written Communication
- Account Management
- Territory Development
- Associate Development
Timeline
Senior Sales Consultant/ Mentor/ Sales Manager
Carmax
01.2017 - Current
Universal Banking Associate
Capital One Bank
01.2016 - 01.2017
Crew Member
McDonald's
01.2015 - 01.2016
Highschool Diploma -
Walter Johnson high school
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