Kywan Green
Waterbury,CT
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably at FedEx. Excelled in team collaboration and warehouse safety, significantly improving package handling efficiency and reducing damage rates. Demonstrated exceptional heavy lifting ability and customer satisfaction skills, consistently exceeding performance expectations.
Overview
12
12
years of professional experience
Work History
Package Handler
FedEx
02.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Machine Operator
Nesco Resource
05.2024 - 01.2025
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Stock Clerk
T.J. Maxx
08.2018 - 12.2021
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Improved product availability by swiftly restocking shelves and displays as needed.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Custodial Worker
NYCHA
06.2018 - 08.2018
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Customer Service Associate
Grayline CitySightseeing
04.2014 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Stocker
Pathmark
10.2012 - 01.2014
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Greeted store customers and discussed needs.
Education
GED - Maintenance & Construction Skills
Youth Build
New York, NY06.2012
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Attention to detail
- Machinery operation
- Customer service
- Maintenance
- Stocking
- Inventory control
Languages
English
Full Professional
Timeline
Machine Operator
Nesco Resource
05.2024 - 01.2025
Package Handler
FedEx
02.2022 - Current
Stock Clerk
T.J. Maxx
08.2018 - 12.2021
Custodial Worker
NYCHA
06.2018 - 08.2018
Customer Service Associate
Grayline CitySightseeing
04.2014 - 05.2018
Stocker
Pathmark
10.2012 - 01.2014
GED - Maintenance & Construction Skills
Youth Build
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