Lumie Black
Dallas
Summary
Service-oriented Customer Support Representative with 10 years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
7
7
years of professional experience
Work History
Customer service contractor
Terminix Pest Control
Dallas
02.2025 - Current
- Conducted thorough inspections of residential and commercial properties for pest issues.
- Applied various pest control treatments using industry-approved methods and equipment.
- Maintained detailed records of service visits and pest treatment applications.
- Uploaded POS as well as closed out contracts with each account
CS & S
Griff’s Tax
05.2022 - 02.2025
- Connected with customers to address questions and resolve issues through phone and email.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Customer Service Representative
Walmart Inc.
03.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Customer Service Representative
Field Promoter
04.2018 - 03.2020
- Direct sales associate for home improvement contractor
- Market products for consumer products
- scheduling demos
Education
Business -
Pearl River Community College
Poplarville, MS12.2018
Diploma - Business And Managerial Economics
Petal High School
Petal, MS05.2015
Skills
- Capacity To Understand Technology Concepts Brings A Strong Aptitude For Business Systems And Corporate Policies And Processes Software Proficiencies Include, But Are Not Limited To, Microsoft Word, Microsoft Excel, Web Browsers, Point Of Sale (POS) Software, Scheduling And Appointment Software, Travel Software, Legal And Judicial Systems
Timeline
Customer service contractor
Terminix Pest Control
02.2025 - Current
CS & S
Griff’s Tax
05.2022 - 02.2025
Customer Service Representative
Walmart Inc.
03.2020 - 04.2022
Customer Service Representative
Field Promoter
04.2018 - 03.2020
Business -
Pearl River Community College
Diploma - Business And Managerial Economics
Petal High School