Summary
Overview
Work History
Education
Skills
Timeline
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Carletha Siufanua Golden

Anchorage,AK

Summary

Dedicated professional with 22 years of experience in logistics coordination, quality assurance, and safety inspection, seeking a Sterile Processing Technician role. Excelled in inventory control and safety protocols within the United States Navy, ensuring meticulous adherence to standards. Strong leadership and communication skills, with extensive knowledge in OSHA compliance and technical training.

Overview

27
27
years of professional experience

Work History

Transportation Driver

Transportation
Anchorage, AK
10.2022 - 08.2024
  • Maintained an exemplary driving record, ensuring the safe and efficient conveyance of passengers and adherence to traffic regulations
  • Demonstrated exceptional customer service skills, promptly addressing client needs and fostering positive interactions
  • Adhered strictly to all vehicle safety standards, contributing to a secure transportation environment for all clients

Customer Service Intake Specialist

Customer Service
Honolulu, HI
08.2020 - 12.2020
  • Addressed and resolved client inquiries by delivering accurate and up-to-date program information, processing requests, and ensuring all interactions were recorded in the call history database
  • Ensured the confidentiality of client information while efficiently processing documentation received through various channels including fax, mail, and email
  • Managed and expediently closed open client issues, maintaining high standards of customer service and data integrity

Program Manager, Quality Assurance

United States Navy
Various Locations
06.1997 - 06.2017
  • Oversaw maintenance actions and safety inspections for aircrew protection equipment, ensuring adherence to stringent safety protocols
  • Coordinated logistics support, overseeing the ordering, receipt, and distribution of parts and equipment to maintain operational readiness
  • Administered program oversight, conducting audits, managing discrepancy reports, and maintaining safety and risk management standards across technical libraries

Inventory Control Technician | Safety Inspector

United States Navy
Various Locations
06.1997 - 06.2017
  • Managed meticulous inventory control for aircraft safety equipment, munitions, and related materials, ensuring accurate accounting and availability of tools, equipment, and parts
  • Conducted thorough safety inspections, adhering to strict protocols to maintain high standards of equipment functionality and workplace safety
  • Reviewed and approved requisition forms, facilitating the efficient distribution of resources and supporting operational readiness

Education

Graduate Certificate - Sterile Processing Technician Certificate Program

Auburn University
Auburn, AL
07-2024

Master of Arts - Health and Human Services

University of Arizona
Tucson, AZ
11-2022

Bachelor of Arts - Health and Human Services

Ashford University
03.2020

Skills

Knowledge of medical supplies, instruments, and equipment

Knowledge of basic medical terminology and anatomy

Knowledge of oral and written communication skills

Knowledge of customer service concepts and practices

Knowledge of and use of manufacturer instructions for cleaning, decontamination, and sterilizing medical equipment and surgical instrumentation

Knowledge of safety precautions and procedures for operating vehicles and equipment while transporting biohazardous materials

Skill in assessing and prioritizing multiple tasks, projects, and demands

Skill in using analytical and research skills to solve problems and make informed decisions

Skill in adapting to changing situations

Skill in establishing and maintaining cooperative working relationships with others

Skill in operating a personal computer using a variety of applications

Knowledge of the regulatory requirements, as defined by the Hospital Sterile Processing Association (HSPA)

Timeline

Transportation Driver

Transportation
10.2022 - 08.2024

Customer Service Intake Specialist

Customer Service
08.2020 - 12.2020

Program Manager, Quality Assurance

United States Navy
06.1997 - 06.2017

Inventory Control Technician | Safety Inspector

United States Navy
06.1997 - 06.2017

Graduate Certificate - Sterile Processing Technician Certificate Program

Auburn University

Master of Arts - Health and Human Services

University of Arizona

Bachelor of Arts - Health and Human Services

Ashford University
Carletha Siufanua Golden