L. Torres

- Oversee site metrics, engage with customers, and ensure quality feedback

- Manage client interaction via digital presence on Facebook, Instagram, Twitter, and TikTok

- Managed correspondence and inventory to ensure smooth daily operations

- Collaborated with peers and cross-functional teams to achieve operational targets

- Prepared and distributed product valuations

- Streamlined office functions to enhance productivity and support staff needs

- Worked collaboratively to meet project requirements and deadlines

- Provided exceptional customer service, earning recognition from management

- Managed high volume of customer queries independently

- Responsible for clientele rapport to drive revenue growth

- Oversaw team of customer service professionals and managed client accounts

- Focused on improving overall customer experience across all touchpoints

- Analyzed feedback, implementing satisfaction strategies to drive customer loyalty

- Responsible for managing key clients, understanding needs, and ensuring success

- Identify opportunities for upselling and cross-selling, often leading to higher gross

- Combined technical expertise with sales skills to help customers understand how our brand meets specific needs.

- Role often required deep understanding of services, products, and customization

-Taught ESL to adults and monitored progress through validity-based evaluations

- Leveraged a student-centered teaching philosophy to individualize instruction and address the unique needs and learning styles of each learner, fostering a supportive and inclusive learning community where every student feels valued and supported in their language-development - Designed and implemented dynamic ESL lesson plans focused for adult learners, utilizing innovative pedagogical approaches to foster holistic learning and development

- Championed inclusion and diversity, creating a supportive and collaborative environment conducive to learning through the implementation of jigsaw classroom settings, where students work together to solve problems and share their knowledge

- Empowered students to take ownership of their learning journey, promoting a sense of autonomy and responsibility for their progress and success in language acquisition