Lisa DeValentino

Respond promptly to each incoming call.

Scheduling office appointments

Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service.

• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
• Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
• Prepared patients for diagnostic testing procedures by explaining the process, providing reassurance, and answering any questions they may have.
• Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
• Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
• Administered medications and injections to patients.
• Evaluated patient histories, complaints, and current symptoms.
• Reviewed patient history to verify conditions and current medications.

• Established strong customer relationships through excellent communication and attentive service.
• Consulted with customers to assess needs and propose optimal solutions.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
• Researched new techniques to stay up to date with trends and developments in massage therapy industry.
• Evaluated client conditions to recommend appropriate massage therapy methods.
• Maintained client treatment records and designed long-term care programs for return customers.