La-Kesha Morrison
Concord,NC
Summary
Detail-oriented Histotechnologist with expertise in tissue processing and microtomy precision. Committed to quality control and laboratory safety, ensuring accurate histologic slide preparation and organized record maintenance. Accomplished Histotechnologist recognized for adherence to laboratory safety protocols and quality control standards. Proven ability to prepare histologic slides with meticulous attention to detail while maintaining organized and confidential records. Aiming to leverage these strengths to enhance laboratory efficiency.
Overview
11
11
years of professional experience
Work History
Histotechnologist
Advocate Health Care
Charlotte, North Carolina
03.2024 - Current
- Assisted pathologist in gross examination of surgical specimens.
- Embedded specimens into blocks and fixed tissues in formalin.
- Adhered to all safety and infection control precautions and regulations.
- Assessed adequacy of chemicals and stains.
- Prepared histologic slides for human tissue samples via processing, cutting, embedding, staining and mounting.
- Recorded number of tissue blocks and verified proper identification and labeling.
- Cleaned and operated tissue processors according to schedules.
- Recognized and addressed staining problems.
- Calibrated embedding center and washed metal base molds.
- Maintained neat, organized and confidential written records.
- Performed preventive maintenance and instrument performance checks.
- Followed lab protocols for preparing reagents, dilution and stains for histological specimens
- Used microtomes to cut sections of body tissues for microscopic examination.
Customer Service Supervisor
Alight Solutions
Charlotte, North Carolina
03.2018 - 10.2019
- Addressed customer inquiries to increase customer satisfaction ratings.
- Monitored phone calls to provide feedback and coaching.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Mental Health Support Worker
Carolina Family Alliance
Charlotte, North Carolina
01.2015 - 03.2017
- Provided mental health support services to members and families.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
- Created client treatment plans based on assessments and goals.
- Engaged patients in therapeutic activities to promote social skills and community integration.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Developed and maintained a therapeutic rapport with patients to facilitate recovery.
- Coordinated with family members to provide education on mental health conditions and support strategies.
- Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ10-2019
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ06-2016
Skills
- Tissue processing expertise
- Embedding tissue samples
- Continuing education commitment
- Histopathology analysis
- Frozen section technique
- Microtomy precision
- Laboratory safety protocols
- Quality control adherence
- Teamwork orientation
- Automated staining systems
- Regulatory compliance awareness
- Workflow optimization
Timeline
Histotechnologist
Advocate Health Care
03.2024 - Current
Customer Service Supervisor
Alight Solutions
03.2018 - 10.2019
Mental Health Support Worker
Carolina Family Alliance
01.2015 - 03.2017
MBA - Business Administration
University of Phoenix
Bachelor of Science - Psychology
University of Phoenix