La-Ros Boykins
Summary
Experienced with analyzing and interpreting complex data to identify operational inefficiencies. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making.
Overview
8
8
years of professional experience
Work History
ICG Operations Analyst
Citibank
07.2024 - Current
- Supports supervisor and associated team members to maintain system functionality
- Reduces risk exposure by conducting thorough risk assessments
- Reduce operational risks by diligently monitoring failed trades and addressing them promptly.
- Conducts research to answer questions and handle issues using multiple systems and resources.
- Monitors International mailbox, assigning email/tasks to designated teams, while cancelling, posting and amending returns from counterparties
- Work closely with Brazil team to identify and renew expired loans
- Sort through open recalls to identify if loans have settled [closed], while updating new dates of anticipated settlements
- Reviews mismatched loans and reject settlements that one side is not familiar with. Change necessary dates for further review
- Generate breakdown by client of all Evergreen loans [loans with renewable end dates]
- Collaborate with internal departments, such as trading desk, to ensure seamless end-to-end processing of securities transactions
Customer Solutions Representative (Collector)
Ally Financial
10.2022 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Kept up-to-date with industry trends and changes in product offerings so as to maintain relevant knowledge that could be shared with customers upon request
- Served as point of contact for customers during all stages of deliquesces, maintaining clear communication lines and ensuring client satisfaction
- Located customers and relatives [if customer was hard to contact/lost contact], while utilizing advanced skip tracing skills/tools [TLO, Lexis Nexis, etc]
- Kept accurate records of customer interactions to be used for training, quality assurance [QA] and future reference
- Maintained most recent knowledge of all banking and Federal regulations
KYC Onboarding Analyst
Deutsche Bank
11.2020 - 11.2021
- Periodic review for new and existing clients for the business during the onboarding process
- Collection and verification of Know Your Customer (KYC) documentation
- Identifying documentation is in accordance with bank and regulatory policy requirements
- Follow bank policies while undergoing Due Diligence in a timely manner
- Identify 'red flags' situations that could serve as a potential risk and escalate when appropriate
- Confidential handling of client's information
- Meet timely deadlines with clients and the due diligence process
- Follow Compliance and QA guidelines
- Use of skip tracing tools for confirmation of given information from clients
Customer Solutions Representative (Collector)
Ally Financial
05.2017 - 10.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Kept up-to-date with industry trends and changes in product offerings so as to maintain relevant knowledge that could be shared with customers upon request
- Served as point of contact for customers during all stages of deliquesces, maintaining clear communication lines and ensuring client satisfaction
- Located customers and relatives [if customer was hard to contact/lost contact]. while utilizing advanced skip tracing skills/tools [TLO, Lexis Nexis, etc]
- Kept accurate records of customer interactions to be used for training, quality assurance [QA] and future reference
- Maintained most recent knowledge of all banking and Federal regulations
Education
Bachelor of Science - Business Administration
Florida State College At Jacksonville
05.2024
Skills
- Skilled in Microsoft Office applications
- Proficient in 10-key data entry
- Efficient data input
- Effective cash handling techniques
- Proficient in client relations
- Advanced Knowledge in Skip Tracing and Using Skip Tracing Tools (TLO, Lexis Nexis, Bloomberg, etc)
- Skilled in crafting visual journals
- Reporting
- Data collection
Timeline
ICG Operations Analyst
Citibank
07.2024 - Current
Customer Solutions Representative (Collector)
Ally Financial
10.2022 - 10.2023
KYC Onboarding Analyst
Deutsche Bank
11.2020 - 11.2021
Customer Solutions Representative (Collector)
Ally Financial
05.2017 - 10.2020
Bachelor of Science - Business Administration
Florida State College At Jacksonville
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