Princy R Danielmartin
Fremont,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Administrative Business Analyst
Embassy REIT
02.2024 - 06.2024
- Greeted and assisted over 150 visitors daily, efficiently managing front desk operations and coordinating with various departments to ensure smooth workflow
- Reconciled daily credit card transactions with 100% accuracy, resolving discrepancies promptly, and preparing detailed monthly financial reports for management review
- Worked closely with finance teams to verify and report financial data, contributing no errors and ensuring compliance with accounting standards
- Organized travel arrangements for overall employees in pan India per month, managing itineraries and ensuring adherence to company policies and budget constraints, resulting in a 10% reduction in travel expenses
- Handled travel issues, maintained expense records, and negotiated vendor deals, saving 20% annually
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Customer Experience Specialist
Alorica India Private Limited
05.2023 - 02.2024
- Company Overview: (Amazon Process)
- Streamlined the management and processing of over 90 parcel returns and orders daily, achieving a 95% resolution rate within the first 24 hours
- Handled over 100 customer inquiries daily, by order tracking resulting in a 10% reduction in follow-up calls
- Resolved 95% of customer issues on the first call, maintaining a customer satisfaction rating of 4.8/5 by demonstrating professionalism and empathy
- Received appreciation call from the customer for outstanding dedication to customer service, contributing to a 10% increase in overall customer satisfaction scores
- (Amazon Process)
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
Business Analyst
First Advantage Global Operating Centre India
08.2021 - 03.2023
- Enhanced the accuracy and efficiency of over 100 daily criminal background verifications for US applicants
- Achieved 100% efficiency month-to-date with an error rate of less than 5% delivering high-quality, accurate results
- Supplied employers with timely and accurate data and reports, consistently meeting or exceeding monthly targets by 10%
- Received Spot awards for outstanding performance and Rising Star award for dedication to customer service
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
Administrative Operations Specialist
Shanti Bhavan Educational Trust
01.2018 - 12.2019
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Coordinated travel arrangements and accommodations for staff members, promoting smooth business operations during off-site engagements.
- Reviewed incoming communication and prepared replies to general inquires and routine actions.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols at all times.
- Contributed to process improvement initiatives aimed at increasing overall productivity within the company''s operational structure.
- Supported executive staff by managing calendars, appointments, and correspondences as needed for optimal time management.
- Maintained inventory of office supplies and equipment, reducing costs through effective resource management.
- Provided administrative support and implementation for financial administration, evidence and inventory control and human resources management.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Master's Business Administration - Information Technology Project Management
Westcliff University
Irvine, CA 07.2024 - 07.2026
Bachelor of Arts - Psychology Literature Journalism
St Joseph's Evening College
India 06.2019 - 08.2023
Skills
Experienced with Microsoft Office 365 Suite
JIRA Project Management
Expertise in Google Suite Applications
Skilled in Crafting Engaging Presentations
Skilled in Google Docs Collaboration
Data-Driven Decision Making
Project Coordination
Workflow Improvement
Statistical Analysis
Stakeholder Relationship Management
Strategic Business Planning
Process Gap Analysis
Skilled in Microsoft Office Applications
Product Lifecycle Management
Certification
Management Information System, Aptech, India, MIS (Smart Professional Course)
Timeline
Starweaver Fundamentals of Business Analysis
02-2025
Google Project Management
02-2025
Master's Business Administration - Information Technology Project Management
Westcliff University
07.2024 - 07.2026
Administrative Business Analyst
Embassy REIT
02.2024 - 06.2024
Customer Experience Specialist
Alorica India Private Limited
05.2023 - 02.2024
Business Analyst
First Advantage Global Operating Centre India
08.2021 - 03.2023
Bachelor of Arts - Psychology Literature Journalism
St Joseph's Evening College
06.2019 - 08.2023
Administrative Operations Specialist
Shanti Bhavan Educational Trust
01.2018 - 12.2019
Management Information System, Aptech, India, MIS (Smart Professional Course)
12-2016