Princy R Danielmartin
Fremont,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Administrative Business Analyst
Embassy REIT
02.2024 - 06.2024
- Greeted and assisted over 150 visitors daily, efficiently managing front desk operations and coordinating with various departments to ensure smooth workflow
- Reconciled daily credit card transactions with 100% accuracy, resolving discrepancies promptly, and preparing detailed monthly financial reports for management review
- Worked closely with finance teams to verify and report financial data, contributing no errors and ensuring compliance with accounting standards
- Organized travel arrangements for overall employees in pan India per month, managing itineraries and ensuring adherence to company policies and budget constraints, resulting in a 10% reduction in travel expenses
- Handled travel issues, maintained expense records, and negotiated vendor deals, saving 20% annually
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Customer Experience Specialist
Alorica India Private Limited
05.2023 - 02.2024
- Company Overview: (Amazon Process)
- Streamlined the management and processing of over 90 parcel returns and orders daily, achieving a 95% resolution rate within the first 24 hours
- Handled over 100 customer inquiries daily, by order tracking resulting in a 10% reduction in follow-up calls
- Resolved 95% of customer issues on the first call, maintaining a customer satisfaction rating of 4.8/5 by demonstrating professionalism and empathy
- Received appreciation call from the customer for outstanding dedication to customer service, contributing to a 10% increase in overall customer satisfaction scores
- (Amazon Process)
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
Business Analyst
First Advantage Global Operating Centre India
08.2021 - 03.2023
- Enhanced the accuracy and efficiency of over 100 daily criminal background verifications for US applicants
- Achieved 100% efficiency month-to-date with an error rate of less than 5% delivering high-quality, accurate results
- Supplied employers with timely and accurate data and reports, consistently meeting or exceeding monthly targets by 10%
- Received Spot awards for outstanding performance and Rising Star award for dedication to customer service
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
Administrative Operations Specialist
Shanti Bhavan Educational Trust
01.2018 - 12.2019
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Coordinated travel arrangements and accommodations for staff members, promoting smooth business operations during off-site engagements.
- Reviewed incoming communication and prepared replies to general inquires and routine actions.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols at all times.
- Contributed to process improvement initiatives aimed at increasing overall productivity within the company''s operational structure.
- Supported executive staff by managing calendars, appointments, and correspondences as needed for optimal time management.
- Maintained inventory of office supplies and equipment, reducing costs through effective resource management.
- Provided administrative support and implementation for financial administration, evidence and inventory control and human resources management.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Master's Business Administration - Information Technology Project Management
Westcliff University
Irvine, CA 07.2024 - 07.2026
Bachelor of Arts - Psychology Literature Journalism
St Joseph's Evening College
India 06.2019 - 08.2023
Skills
Experienced with Microsoft Office 365 Suite
Certification
Management Information System, Aptech, India, MIS (Smart Professional Course)
Timeline
Starweaver Fundamentals of Business Analysis
02-2025
Google Project Management
02-2025
Master's Business Administration - Information Technology Project Management
Westcliff University
07.2024 - 07.2026
Administrative Business Analyst
Embassy REIT
02.2024 - 06.2024
Customer Experience Specialist
Alorica India Private Limited
05.2023 - 02.2024
Business Analyst
First Advantage Global Operating Centre India
08.2021 - 03.2023
Bachelor of Arts - Psychology Literature Journalism
St Joseph's Evening College
06.2019 - 08.2023
Administrative Operations Specialist
Shanti Bhavan Educational Trust
01.2018 - 12.2019
Management Information System, Aptech, India, MIS (Smart Professional Course)
12-2016
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