LA-SHAY SHARK
INSTACART
NEWARK,NJ
14
years of professional experience
Customer Service Representative handling customer communication with steady follow-through on time-sensitive pickups and drop-offs. Tracks details, confirms addresses, resolves exceptions, and keeps delays under control to support accurate, prompt service. Brings reliable coordination across multiple stops in a fast-moving environment, with attention to service quality at each handoff.
Work History
Instacart Shopper
4 Years 1 Month- Manage 40-50 customer orders weekly while shopping quickly and accurately for assigned deliveries.
- Communicate substitution options clearly to customers and resolve order issues with prompt, professional follow-up.
- Verify items carefully to reduce picking errors and keep each order accurate from store shelf to delivery.
- Deliver responsive customer service by answering questions and handling complaints calmly during every shopping trip.
Passenger Assistant Agent
2 Years 3 Months- Guided passengers through airport procedures with clear communication and calm support during busy service periods.
- Coordinated luggage handling and delivery verification to support smooth transfers and prevent misplaced items.
- Monitored boarding areas and responded quickly to passenger questions, delays, and gate changes.
- Used Microsoft Office to complete passenger logs, shift notes, and daily service updates.
- Applied decision making to resolve routine passenger concerns while following established airport procedures.
Uber Partner
1 Year 7 Months- Complete 40-50 passenger pickups weekly with courteous communication and punctual arrival at each stop.
- Transport passengers safely throughout Northern, NJ while following traffic laws, company policies, and service expectations.
- Navigate service areas efficiently using route planning to balance distance, traffic, and predicted demand patterns.
- Confirm rider information promptly at pickup points to reduce confusion and keep trips moving smoothly.
- Communicate clearly with passengers during arrivals and trips to support courtesy, comfort, and reliable service.
- Apply vehicle safety compliance standards consistently while managing time around traffic, distance, and ride demand.
Food Delivery Driver
1 Year 7 Months- Plan routes using current traffic conditions to complete deliveries efficiently across Northern New Jersey.
- Pick up food orders from restaurants and deliver them promptly while maintaining professional customer service.
- Track deliveries carefully from pickup through drop-off to maintain clear order status and reliable handoffs.
City Mail Carrier
5 Years 8 Months- Delivered mail and parcels to customers along assigned routes with consistent timeliness and care.
- Monitored vehicle condition and parcel security in line with organizational policies throughout each route.
- Planned delivery order to align stops, improve route flow, and keep service moving efficiently.
- Navigated service areas independently while adapting to address changes and daily delivery conditions.
- Communicated with customers professionally when handling delivery questions and package handoffs.
Mail Handler
3 Years 3 Months- Operated postage meters, envelope openers, and sorting equipment to process mail accurately.
- Bundled and directed sorted mail to designated areas according to established procedures and destination requirements.
- Verified addresses on improperly labeled items to support accurate downstream delivery.
- Applied Microsoft Office to track mail records and support daily processing tasks.
- Used barcode scanning and package tracking practices to monitor items moving through the facility.
Education
High School Diploma
Skills
Microsoft Office
Attention to detail
Route planning
Package tracking
Delivery verification
Customer order handling
Service area navigation
Vehicle safety compliance
Barcode scanning
Mail sorting
Timeline
Passenger Assistant Agent
United Ground Express
05.2024 - 08.2026Read More
Uber Partner
UBER
10.2022 - 05.2024Read More
Food Delivery Driver
DOOR DASH
10.2022 - 05.2024Read More
Instacart Shopper
INSTACART
10.2022 - CurrentRead More
City Mail Carrier
United States Postal Service
07.2016 - 03.2022Read More
Mail Handler
Swissport Cargo Services
04.2013 - 07.2016Read More
Central Highschool
High School Diploma
Read More