La’ajah Freeman
Philadelphia,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Care Specialists
Wine And Spirits Shippers Association
08.2020 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Customer Service Representative
RadioShack
06.2018 - 07.2020
- Memorized entire line of company products and services, including prices and special discounts
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Customer Service Representative
Satellite Tv Systems
01.2018 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handle 904 calls daily, with duties including sizning up new customers
retrieving customer data, presenting, relevant product information, and
Canceling serves - Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06.1990
Skills
- Creative Thinking
- Information Services
- Inventory Control Processes
- Customer Care
- Maintaining Clean Work Areas
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
Timeline
Customer Care Specialists
Wine And Spirits Shippers Association
08.2020 - Current
Customer Service Representative
RadioShack
06.2018 - 07.2020
Customer Service Representative
Satellite Tv Systems
01.2018 - 05.2018
High School Diploma -
West Philadelphia High School
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