LaArion Graham
Celina,TX
Summary
Dynamic Merchandise Sales Associate with proven expertise at Lowes Home Improvement, enhancing customer satisfaction through effective communication and product knowledge. Achieved significant sales growth by implementing creative merchandising strategies and fostering team collaboration. Skilled in POS system operation and conflict resolution, consistently delivering exceptional service in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Merchandise Sales Associate
Lowes Home Improvment
Celina, TX
02.2025 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to restock inventory and ensure product availability.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Executed store promotions and merchandising strategies effectively.
- Trained new associates on product knowledge and customer service standards.
- Ensured compliance with safety protocols while handling products and equipment.
- Boosted merchandise sales by implementing creative visual displays and strategic product placement.
- Developed strong product expertise to confidently educate customers on features, benefits, and usage instructions for various items in the store''s selection.
- Enhanced customer satisfaction by providing exceptional service, addressing inquiries, and resolving issues promptly.
- Stayed up-to-date on current promotions, sales events, and product launches to better inform customers of available deals or new items.
- Improved team morale with open communication and active participation in staff meetings to address challenges or areas for growth.
- Supported fellow associates during high-traffic periods through teamwork and effective multitasking capabilities.
- Maintained a clean, organized shopping environment to enhance the overall customer experience.
- Greeted all customers entering the store warmly, creating a welcoming atmosphere that encouraged repeat visits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Machine Operator
Print Appeal
Garland, TX
07.2024 - 02.2025
- Operated printing machinery, ensuring quality and efficiency in production processes.
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Maintained cleanliness and organization of work area to comply with safety standards.
- Assisted in training new operators on machinery setup and operational procedures.
- Conducted regular maintenance checks on equipment to minimize downtime and enhance productivity.
- Collaborated with team members to optimize workflow and achieve production targets consistently.
- Implemented process improvements that enhanced output quality and reduced waste.
- Documented production data accurately for reporting and analysis purposes.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
Sales Associate/ Inside Garden
Lowes Home Improvment
Fort Collins, CO
08.2021 - 07.2024
- Assisted customers in product selection, providing knowledgeable recommendations on home improvement solutions.
- Maintained organized sales floor by stocking shelves and ensuring displays met company standards.
- Processed transactions accurately and efficiently using point-of-sale systems to enhance customer experience.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Addressed customer inquiries and resolved issues promptly, fostering a positive shopping environment.
- Participated in regular training sessions to stay updated on product features and industry trends.
- Contributed to visual merchandising efforts, enhancing store appeal and driving customer engagement.
- Supported inventory management by conducting stock checks and reporting discrepancies to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Timberview Highschool
Mansfield, TX04.2017
Skills
- Merchandise presentation
- Multitasking
- Effective communication
- Time management capabilities
- POS system operation
- Product knowledge expertise
- Conflict resolution strategies
- Team collaboration aptitude
- Inventory management proficiency
- Customer service
- Problem-solving
- Attention to detail
- Forklift
- Order picker
- Narrow reach truck
- Adobe photoshop
- Adobe illustrator
- Machine maintenance
- Attention to detail
- Quality checking
- Adaptability
- Goal driven
- Flexible hours
- Inventory and stocking
Timeline
Merchandise Sales Associate
Lowes Home Improvment
02.2025 - Current
Machine Operator
Print Appeal
07.2024 - 02.2025
Sales Associate/ Inside Garden
Lowes Home Improvment
08.2021 - 07.2024
High School Diploma -
Timberview Highschool