Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laarne (pronounced Lar-knee) Romero

Norfolk,VA

Summary

Experienced professional supporting systems enhancements and determining the compatibility of software. Detail-oriented team player with strong organizational skills. Areas of expertise include maintaining security standards, troubleshooting, and performance analytics. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Regional Security Systems Coordinator

GEICO
10.2009 - 03.2023
  • Managed System access for associates in RegionaL Auto Sales, Service, and Underwriting divisions.
  • Facilitated audits and enforcement of internal and external compliance regulations.
  • Collaborated with countrywide Regional teams to develop best practices for implementing changes while minimizing disruption to the business.
  • Implemented security structures to prevent unauthorized access and maintain system security.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed Quarterly audits for security compliance.
  • Resolved issues related to operational components for LAN systems.

Regional Systems Testing Analyst

GEICO
10.2009 - 04.2018
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Recommended changes and corrections to developers for optimal software performance and usability.

Insurance Sales Agent

GEICO
04.2009 - 10.2009
  • Generated quotes and proposals for clients to match individual needs.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sold auto and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.

Umbrella Sales Coach

GEICO
11.2005 - 04.2009
  • Provided coaching and mentoring to 4th Quartile employees. Increased ranking to 3rd, 2nd, and 1st Quartile.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

Insurance Customer Service Specialist

GEICO
11.1999 - 03.2005
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Provided primary customer support to internal and external customers.

Education

No Degree - Business Administration

Old Dominion University
Norfolk, VA

Skills

  • Managing Releases
  • Analytical Skills
  • Regulatory Compliance
  • Network Security
  • Internal Audits
  • Triage
  • Microsoft Office
  • Sarbanes-Oxley Act
  • Security Audits for State Licensing
  • User Needs Assessment
  • Efficient Multitasking
  • Windows NT
  • Production Work
  • Critical Thinking
  • Compatibility Testing
  • Test Automation

Certification

  • VA Property and Casualty License - Dec 1999 - Present

Timeline

Regional Security Systems Coordinator

GEICO
10.2009 - 03.2023

Regional Systems Testing Analyst

GEICO
10.2009 - 04.2018

Insurance Sales Agent

GEICO
04.2009 - 10.2009

Umbrella Sales Coach

GEICO
11.2005 - 04.2009

Insurance Customer Service Specialist

GEICO
11.1999 - 03.2005

No Degree - Business Administration

Old Dominion University

Similar Profiles

CREATE PROFILE
Laarne (pronounced Lar-knee) Romero