La'Asia Mcdougald
Akron
Summary
Dynamic professional with extensive experience in customer service and sales. Proven track record in enhancing customer satisfaction through active listening and tailored solutions. Skilled in data entry and critical thinking, consistently achieving sales targets while fostering strong client relationships. Committed to delivering exceptional service and optimizing operational efficiency.
Overview
13
13
years of professional experience
Work History
Assembly Line Worker
Lingo Staffing
06.2023 - Current
- Operated assembly line machinery to ensure efficient production flow.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and assembly procedures.
- Implemented process improvements that enhanced productivity and reduced waste.
Inbound Credit Card Specialist
Discover
07.2020 - 06.2023
- Processed credit card applications efficiently, ensuring compliance with industry regulations.
- Analyzed customer credit histories to assess risk and approve applications.
- Collaborated with cross-functional teams to enhance customer service protocols.
- Resolved complex customer inquiries, providing tailored solutions and support.
Customer Solutions Agent
Homesite Insurance
12.2019 - 06.2020
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed multiple customer accounts, ensuring satisfaction and retention through personalized support.
- Improved customer satisfaction by actively listening to concerns and providing tailored solutions.
- Utilized CRM tools effectively to track interactions, manage cases, and maintain accurate records of all communications with clients.
Store Manager
MetroPCS by T-Mobile
01.2018 - 12.2019
- Led team to achieve sales targets through effective staff training and development.
- Implemented inventory management system to optimize stock levels and reduce shrinkage.
- Developed employee schedules to enhance productivity and ensure adequate coverage.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
Inbound Sales Representative
Spectrum
07.2017 - 01.2018
- Developed strong customer relationships through effective communication and personalized service.
- Identified customer needs and provided tailored solutions to enhance satisfaction.
- Utilized CRM software to track interactions and manage sales pipeline efficiently.
- Implemented strategies that increased upsell opportunities during customer interactions.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Sales Representative
Ohio Auto Loans
02.2017 - 07.2017
- Developed strong client relationships to enhance customer retention and satisfaction.
- Analyzed market trends to identify new business opportunities and inform sales tactics.
- Presented comprehensive financial solutions tailored to individual client needs, improving conversion rates.
- Expanded customer base through cold calling, networking, and relationship building.
Collections Representative
Sterling Jewelers Inc.
11.2012 - 02.2017
- Managed customer accounts to ensure timely payments and minimize delinquencies.
- Resolved payment disputes by communicating effectively with customers and providing tailored solutions.
- Collaborated with internal departments to streamline collections processes and improve customer service experiences.
- Processed payments and contracts on accounts.
Education
High School Diploma -
Kenmore High School
Akron06-2008
Skills
- Customer service
- Active listening
- Customer relations
- Data entry
- Critical thinking
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
Timeline
Assembly Line Worker
Lingo Staffing
06.2023 - Current
Inbound Credit Card Specialist
Discover
07.2020 - 06.2023
Customer Solutions Agent
Homesite Insurance
12.2019 - 06.2020
Store Manager
MetroPCS by T-Mobile
01.2018 - 12.2019
Inbound Sales Representative
Spectrum
07.2017 - 01.2018
Sales Representative
Ohio Auto Loans
02.2017 - 07.2017
Collections Representative
Sterling Jewelers Inc.
11.2012 - 02.2017
High School Diploma -
Kenmore High School