LaBreeya Murray, MBA
Lawrenceville,GA
Summary
Dedicated and compassionate healthcare professional with six years' experience working in fast-paced healthcare environments. Successful at adapting to changing conditions and efficiently learning new processes. Some business process knowledge includes training, finance, facilities, inventory control, business strategy, strategic planning and various operational processes. Highly specialized skills in management, customer service, case investigation, problem resolution, and process improvement. Passionate about advocacy, community development and outreach. Achieved a MBA focused in Healthcare Administration/Management from Baker College.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Analyst (Special Assistant)
Centers For Disease Control, CDC(Goldbelt C6, CTR)
Atlanta, GA
01.2022 - 09.2023
- Monitor functional e-mail box(es); screen e-mails for critical messages that require attention from team leadership.
- Assist leadership with responses to communication inquiries.
- Prepare, review, and generate interagency memos.
- Coordinate meetings, conferences, and keep minutes of records and action items; track action items as required.
- Develop PowerPoint presentations for meetings, take notes for leadership, and disseminate notes as directed.
- Maintain and report on status of documents and action items that require attention and action.
- Assist with communication clearance and familiarity with emergency response clearance processes and clearance terminology is preferred.
- Participate in response meetings and contribute to reports and other feedback mechanisms as appropriate.
- Set-up administrative procedures for assigned teams/leaders; set-up and maintain file systems, including share drive and SharePoint systems.
- Make and schedule appointments as self and on behalf of leadership.
- Manage executive leadership calendar(s); resolve competing appointments amongst leadership team, chief of staff, other leads.
- Coordinate with other executive assistants, offices, and special assistants to schedule, coordinate critical meetings, and inform leadership of scheduling changes.
- Keep Team e-mail groups and meeting attendees up to date; compose correspondence, reports, memos, and presentations for IM leadership.
- Ensure that requests for action or information are relayed to the appropriate staff member; interpret requests and make sure that information is furnished in a timely manner.
- Submit requests for A/V support services, supply purchases, and facility services to appropriate CDC offices and contacts.
- Complete other responsibilities specific to assigned team(s)/leader(s) (e.g. drafting Daily Updates for country support team).
- Prepare travel orders for surge site accessors.
- Perform other assigned duties as needed.
Covid-19 Case Investigator
Georgia Department Of Public Health
Atlanta, GA
08.2020 - 01.2022
- Understand the Case Investigation, testing, and contact tracing process in the context of a pandemic.
- Called and conducted interviews with people with a positive test for COVID-19 to provide instructions and gather information, which was input to the digital system SendSS.
- Identified close contacts of cases and input to the digital system MTX.
- Responded to common questions and provided information/recommendations regarding isolation.
- Communicated with cases in a professional and empathetic manner.
- Collected information on symptoms during the call and recorded into the digital system.
- Coordinated with Care Resource Coordinators when necessary, to refer cases to local support resources.
- Exhibited critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary.
- Informed the proper team to conduct further investigation of possible case outbreaks.
- Understand daily workflow and collaborate across the team.
- Role required performing additional COVID-19 response related activities on weekends and other nontraditional hours.
Provider Relations Specialist
CorVel Corporation
Novi, MI
02.2018 - 04.2020
- Responds to medical provider and insurance adjuster's inquiries within 1 business day, whether by phone, email or fax.
- Processes provider appeals received by phone, email, fax or mail and open's re-evaluations.
- Maintains the provider relations inquiry log, accurately tracking all incoming calls.
- Processed various bills for claims submitted by providers and adjusters to ensure medical bills were compliant with state regulations, injuries reported were related to claims and insurance information was accurate and active within the time frame of reported claim.
- Reevaluated and reprocessed medical bills with Medical Case Managers and Certified Professional Coders.
- Maintains current knowledge of MI, MN and GA State Guidelines as well as department procedures.
- Keeps management team apprised of noted trends and issues in bill audits that might affect customer satisfaction.
- Sent faxes via Eskar On Demand data base system.
- Oversee Workers Compensation emails and bills.
- Delegated tasks to different bill review analyst.
- Assigned Capture Center Specialists new health claims to process.
- Escalates complex or sensitive issues to manager as appropriate.
- Other assigned duties.
Assistant Store Manager Trainee
Walgreen Co
St Clair Shores, MI
06.2017 - 02.2018
- Monitored and analyzed the customer service provided by team members.
- Offered feedback and coaching.
- Greeted customers and clinic patients, and offered assistance with products and services.
- Resolved customer complaints and helped respond to customers' special needs.
- Supervised operation of the store and team members, opening/closing/changing shifts, and task delegation to team members.
- Supervised the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
- Learned to analyze inventory trends and supervise inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
- Supervised receiving, stocking, pricing, returning, and transferring of merchandise.
- Ensured that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
- Supervised operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
- Maintains knowledge of all computer and technology systems and software (e.g. Registers, StoreNet, etc.)
- Ensures response to all systems problems by contacting information technology support and seeking solutions.
- Completed special assignments and other tasks as assigned, including assisting team members as needed.
- Received exposure to analysis of financial and performance data for the store, pharmacy and clinic.
- Reviewed and analyzed asset protection data and developed and implemented action plans to reduce loss.
Education
MBA - Healthcare Management
Baker College
Clinton Township, MI08.2021
Bachelor of Science - Health Services Administration
Baker College
Clinton Township, MI12.2018
Skills
- Medical Terminology
- Prioritization
- Microsoft Office
- Coordination
- Self-starter
- Analyzing
- Organizing
- Data collection
- Listening attentively
- Strong interpersonal ability
- Time management
- Quality assurance
- Customer satisfaction
- Process improvement
- Problem resolution
Affiliations
- Member, Baker College Business/Human Resource Management Club, 2018 to Current
- Member, Society for Human Resource Management, 2018 to Current
- Member, Detroit SHRM (Society for Human resource Management), 2018 to Current
Certification
- Assisted Living Community Administrator: Georgia Board of Long-Term Care Facility Administrators (2024)
Timeline
Program Analyst (Special Assistant)
Centers For Disease Control, CDC(Goldbelt C6, CTR)
01.2022 - 09.2023
Covid-19 Case Investigator
Georgia Department Of Public Health
08.2020 - 01.2022
Provider Relations Specialist
CorVel Corporation
02.2018 - 04.2020
Assistant Store Manager Trainee
Walgreen Co
06.2017 - 02.2018
MBA - Healthcare Management
Baker College
Bachelor of Science - Health Services Administration
Baker College
- Assisted Living Community Administrator: Georgia Board of Long-Term Care Facility Administrators (2024)
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