La'Brendrea Miller
Dallas,Texas
Summary
Compassionate and dedicated counseling professional with extensive experience in providing emotional support and guidance to individuals. Adept at managing client relationships, conducting assessments, and developing effective treatment plans. Committed to promoting mental health and well-being through empathetic and evidence-based practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Property Adjuster and Prelitigation
State Farm Insurance/Eberls Claims
08.2017 - 10.2023
- Provided emotional support and guidance to clients during property loss assessments
- Developed strong client relationships, offering reassurance and clear communication
- Demonstrated empathy and active listening in resolving client concerns and disputes
- Evaluated liability for property/casualty claims, maintaining ethical standards and client trust
- Communicated and negotiated with field adjusters, desk adjusters, attorneys, and other experts regarding property claims
Litigation and Disputed Claims Examiner – Homesite
Spinnaker Insurance and Century-National Insurance/Alacrity Claims
08.2021 - 09.2021
- Investigated third-party claims with a client-centered approach, resolving conflicts empathetically
- Negotiated pre-appraisal settlements and addressed disputes with a focus on client welfare
Contract Consultant
Mr. Cooper/Solomon Edwards Group
Irving, USA
03.2016 - 03.2018
- Reviewed contracts, identifying opportunities to support clients affected by service errors
- Coordinated with various stakeholders to ensure client needs were met effectively and compassionately
ILR Property Adjuster
Pilot Claims/CMS
Irving, USA
12.2015 - 03.2016
- Conducted prompt and thorough investigations to determine policy coverage
- Consulted with homeowners regarding remodeling needs and requests, set budget guidelines based on work orders, and prepared estimates and invoices
Bankruptcy Specialist II
National Bankruptcy Services/Allsec Financial
Dallas, USA
06.2013 - 10.2015
- Prepared Proof of Claim and Amended Proof of Claim for the client on loans that are in bankruptcy
- Resolved bankruptcy plan defects by providing the legal department with the payment history, and trustee ledger, and creating a ledger on all bankruptcy claims
Special Servicing Representative II, Modification Underwriting and Short Sales
Saxon Mortgage
Irving, USA
05.2010 - 06.2012
- Analyzed and dictated the best option for a poor-performing loan based on investor guidelines, the risk of the loan not performing, and the intentions of the mortgagor
- Reviewed loan applications for refinancing and assisted homeowners with gathering proper documentation for refinancing approval
- Used MSP, LPS, HSSN, and other Fannie Mae and internal tools to review the borrower’s financial package, to make the best decision for the borrower and the company, and to record the result of the mitigation conversations and analysis on the system of record
Education
Master of Arts - Marriage and Family Therapy
Houston Christian University
12.2026
Bachelor of Arts -
Dallas Baptist University
12.2001
Skills
- Individual and Group Therapy
- Crisis Intervention
- Client Assessment
- Treatment Planning
- Conflict Resolution
- Empathy and Active Listening
- Cultural Competence
- Ethical and Confidentiality Standards
Affiliations
- Good Therapy Member, 2024
- American Counseling Association, 2024
- Society for the Advancement of Psychotherapy (APA Division 29), 2025 (Pending)
Certification
- Adult Mental Health First Aid USA, National Council for Mental Wellbeing, 2024
- Youth Mental Health First Aid USA, National Council for Mental Wellbeing, 2025
- Marriage and Family Therapy, 2026 (Pending)
- Texas Department of Insurance Adjuster, 2017 (Licensed in an additional 28 states)
Timeline
Litigation and Disputed Claims Examiner – Homesite
Spinnaker Insurance and Century-National Insurance/Alacrity Claims
08.2021 - 09.2021
Independent Property Adjuster and Prelitigation
State Farm Insurance/Eberls Claims
08.2017 - 10.2023
Contract Consultant
Mr. Cooper/Solomon Edwards Group
03.2016 - 03.2018
ILR Property Adjuster
Pilot Claims/CMS
12.2015 - 03.2016
Bankruptcy Specialist II
National Bankruptcy Services/Allsec Financial
06.2013 - 10.2015
Special Servicing Representative II, Modification Underwriting and Short Sales
Saxon Mortgage
05.2010 - 06.2012
- Adult Mental Health First Aid USA, National Council for Mental Wellbeing, 2024
- Youth Mental Health First Aid USA, National Council for Mental Wellbeing, 2025
- Marriage and Family Therapy, 2026 (Pending)
- Texas Department of Insurance Adjuster, 2017 (Licensed in an additional 28 states)
Master of Arts - Marriage and Family Therapy
Houston Christian University
Bachelor of Arts -
Dallas Baptist University
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