Open To Work
Labridgeda Lewis
Red Oak,TX
Work Preference
Summary
Committed healthcare professional specializing in intake coordination and scheduling, demonstrating a proven track record of delivering exceptional customer service while fostering effective communication with interdisciplinary teams to optimize processes and resolve scheduling challenges, ensuring timely patient admissions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Admissions Program Scheduler
Vitas Healthcare Hospice
Dallas, TX
07.2024 - Current
- Offers and confirms a same day appointment and/or the appointment time that is as close as possible based on the request of the patient / referral source to ensure timely admission.
- Processed new referrals aligning patient needs with management and intake processes to facilitate smooth admissions.
- Communicated and collaborated effectively with program admissions, care connection center intake, and sales teams to ensure timely dispatch of admission visit resources.
- Enters accurate information to support data integrity in computer applications.
Referral Coordinator
Humana
Louisville, KY
01.2017 - 01.2024
- Coordinated daily intake processes, contacting 75 to 100 members to collect data, enroll participants, and create care plans for PHCS program.
- Improved patient satisfaction by effectively resolving scheduling issues.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Recorded customer interactions accurately, ensuring proper documentation and compliance within the company.
- Maintained and submitted weekly invoices for billing to agencies.
Office Manager
Cherish Home Care
Dallas, TX
01.2016 - 01.2017
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Delivered daily office support by managing inbound and outbound calls, emails, and document filing.
- Facilitated bi-weekly Oasis transmission through Centers for Medicare and Medicaid Services (CMS), enhancing team productivity by delegating tasks and overseeing daily workflow.
- Coordinated orders with suppliers, tracked inventory levels, and managed communications with physician's office.
Administrative Assistant
Vcare Home Health Inc.
Dallas, TX
01.2015 - 01.2016
- Managed multi-line phone system and greeted patients, ensuring positive first impressions.
- Screened applicant resumes and coordinated phone and in-person interviews, enhancing candidate selection process.
- Coordinated case management for patients, facilitating continuity of care and communication among providers. of case management of patients.
- Maintained medical charts and electronic medical records by filing reports, test results, and home care forms.
- Actively maintained current working knowledge of CPT and ICD-9 coding in home health.
Education
High School Diploma -
Bill Priest Institute
Dallas, TX07-2007
Skills
- Clinical documentation
- Appointment scheduling
- Data entry
- HIPAA compliance
- Office organization
- Microsoft Office
- Scheduling coordination
- Time management
- Customer service
- Team collaboration
- Effective communication
- Detail orientation
- Problem solving
- Telephone etiquette
Certification
- Driver's License, Non-CDL Class C
Awards
Referral Coordinator 2, 07/01/21, Received a Humana STAR award bonus in 2021 for work performance.
Timeline
Admissions Program Scheduler
Vitas Healthcare Hospice
07.2024 - Current
Referral Coordinator
Humana
01.2017 - 01.2024
Office Manager
Cherish Home Care
01.2016 - 01.2017
Administrative Assistant
Vcare Home Health Inc.
01.2015 - 01.2016
High School Diploma -
Bill Priest Institute