LaBrita Collins-White
Philadelphia,PA
Summary
Results-driven Patient Engagement Specialist with a track record of increasing appointment adherence by 20% through effective communication and relationship-building. Proven ability to enhance patient care programs and foster engagement.
Overview
16
16
years of professional experience
Work History
Caregiver
SYNERGY HomeCare
Marlton, NJ
08.2025 - 06.2026
- Cared for multiple patients daily with physical and cognitive impairments, receiving a 100% patient satisfaction score
- Followed best practices for patient care and home regulations, ensuring patient safety with 0 incident reports
- Assisted patients with ADLs, including hygiene and exercise
Patient Engagement Specialist/Specialty Pharmacy Technician
Oak Street Health/ CVS Health
Philadelphia, PA
06.2024 - 08.2025
- Established and maintained strong interpersonal relationships with patients, team members, and partners to coordinate patient needs
- Revamped the Healthy Home Visit program, boosting outreach effectiveness by 30%
- Conducted patient outreach(telephonic and in-home visits) to foster engagement with the patient regarding their health and well being, which led to a 20% increase in appointment adherence
- Assisted in dispensing prescriptions, maintaining a 99% accuracy rate in prescription preparation and distribution
- Managed inventory control and order processes, achieving a 10% reduction in unnecessary overages
Pharmacy Technician I
AmeriHealth Caritas
Philadelphia, PA
12.2019 - 06.2024
- Facilitated communication between doctors, pharmacists and members, resolved inquiries with a customer satisfaction rate of over 90%
- Managed Prior Authorization requests and Prescription Benefit Investigations to ensure timely insurance approval of medications
- Implemented first contact resolution strategies with a focus on customer care, improving first contact resolution rates by 15%
Benefit Associate
Health Advocate
Blue Bell, PA
08.2019 - 12.2019
- Interfaced with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review
- Responded to benefit inquires; placed outbound follow-up calls for issues that could not be resolved during the initial call
- Helped members compare and contrast benefits during open enrollment, client new hires, and for members experiencing a change of status
Caregiver
Self Employed
Philadelphia, PA
09.2018 - 06.2019
- Provided home healthcare assistance to a relative with cancer
- Administered medications and escorted patient to therapy and medical appointments
Pharmacy Customer Service Representative
Cigna
Horsham, PA
02.2014 - 09.2018
- Resolved complex customer inquiries regarding members pharmacy plan benefits, achieving a 94% first call resolution rate
- Provided guidance to members about their Retail and Home Delivery pharmacy coverage options, as well as placed orders for patients to receive their medication through the company in-house pharmacy/ specialty pharmacy
- Facilitated Prior Authorizations and Prescription Benefit Investigations to ensure timely insurance approval of medications
On-Call Benefits Enrollment Counselor
Univers Workplace Solutions
Hammonton, NJ
03.2013 - 02.2014
- Educated employees about their benefit options and programs offered by their employer; processed benefit enrollments within a fast paced call center environment
- Utilized internal and external resources to provide guidance and direction regarding plan options, cost factors and detailed benefit review
Insurance Agent
Bankers Life and Casualty
King Of Prussia, PA
01.2010 - 01.2013
- Exceeded sales targets by 35% annually through innovative strategies and providing tailored solutions
- Prospected, promoted and sold Health and Life insurance products to individuals, as well as to Medicare and Medicaid eligible recipients
- Developed and implemented sales plan for designated territory; identified and networked with community partners, scheduled and met with potential members at various sites, including home visits; conducted presentations and provided marketing and promotional material
Education
Liberal Arts
Lock Haven University
Lock Haven, PASkills
- Organized and detail oriented
- Schedule management
- Health education
- Interpersonal
- Customer relationship management
- Analytical
- Problem-solving
- Microsoft Office Suite
Timeline
Caregiver
SYNERGY HomeCare
08.2025 - 06.2026
Patient Engagement Specialist/Specialty Pharmacy Technician
Oak Street Health/ CVS Health
06.2024 - 08.2025
Pharmacy Technician I
AmeriHealth Caritas
12.2019 - 06.2024
Benefit Associate
Health Advocate
08.2019 - 12.2019
Caregiver
Self Employed
09.2018 - 06.2019
Pharmacy Customer Service Representative
Cigna
02.2014 - 09.2018
On-Call Benefits Enrollment Counselor
Univers Workplace Solutions
03.2013 - 02.2014
Insurance Agent
Bankers Life and Casualty
01.2010 - 01.2013
Liberal Arts
Lock Haven University