Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Awards
Timeline
Generic

LACARLDRA TAYLOR

Nassau

Summary

Results-oriented Senior Service Agent skilled in customer relationship management and problem resolution. Demonstrated ability to enhance customer satisfaction and optimize workflows in both call center and front-house settings. Known for high productivity and efficient task completion, with strong communication and teamwork skills that support exceptional service delivery.

Overview

19
19
years of professional experience

Work History

Senior Service Agent /Customs Brokerage Representative

FedEx
Nassau
06.2019 - Current
  • Demonstrated strong customer service skills by promptly addressing inquiries and effectively resolving issues.
  • Managed customer inquiries and resolved service issues effectively.
  • Resolved customer complaints in an efficient and timely manner.
  • Supported import and export customers to ensure smooth shipping processes.
  • Organized and monitored shipment classifications, enhancing logistics management and accuracy.
  • Utilized FedEx systems to monitor shipment statuses and update clients.
  • Developed strong relationships with customers through effective communication skills.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Managed workload independently, ensuring timely completion of tasks with minimal supervision.

Restaurant Hostess

Atlantis
Nassau
08.2007 - 10.2016
  • Greeted and welcomed guests upon arrival to enhance dining experience.
  • Provided guests with menus and informed them of daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored restaurant activity to optimize seating and dining flow.
  • Coordinated kitchen and server teams to uphold high service standards.
  • Ensure dining area cleanliness and ambiance to enhance guest comfort.
  • Prepare floor plan and assist with front house operation.

Education

Office Administration -

Bahamas Technical and Vocational Institute
Nassau, Bahamas
06-2006

High School Diploma -

C.R.Walker Senior
Nass
06-2004

Skills

  • Customer service
  • Complaint resolution
  • Shipping and receiving
  • Inventory management
  • Policy adherence
  • Coordination
  • Time management
  • Problem solving
  • Multitasking and organization
  • Effective communication

Extracurricular Activities

Royal School of Music Grade 1-2

References

References available upon request

Awards

English Language Mathematics and Music BGCSE

Timeline

Senior Service Agent /Customs Brokerage Representative

FedEx
06.2019 - Current

Restaurant Hostess

Atlantis
08.2007 - 10.2016

Office Administration -

Bahamas Technical and Vocational Institute

High School Diploma -

C.R.Walker Senior
LACARLDRA TAYLOR