Lace Alabre
East Hanover ,United States
Summary
Compassionate Customer Service Representative and Dietary Aide recognized for productivity and efficiency in task completion. Skilled in many areas of Customer service as well as dietary aide with interaction with the general public. Many years of working with many computer applications as well. Great with building goals as well as being a team member.
Overview
13
13
years of professional experience
Work History
Dietary Aide
Children’s Specialized Hospital
Mountainside , New Jersey
05.2023 - Current
- Observed special diets prescribed by physicians or nutritionists.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Checked temperatures of hot food before serving it to patients and residents.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Delivered meals to residents and patients in their rooms when requested.
- Kept records of meal service for accurate billing.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Set up trays for patients upon request.
- Prepared and served meals according to dietary guidelines.
- Maintained a safe working environment by following all safety protocols.
- Followed dietary procedures in accordance with established policies.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Set up trays and food service carts to deliver food to residents.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Reported and documented resident changes in consumption or behaviors.
- Treated patients and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Customer Service Representative
Capsule Pharmacy
New York, New York
03.2020 - 08.2020
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
City Letter Carrier
USPS
Morris Plains, New Jersey
03.2016 - 10.2018
- Assisted customers with change of address forms when needed.
- Followed through on instructions given by post office management.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Loaded mail into delivery vehicle according to established procedures.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Maintained records of items delivered or collected for delivery.
- Delivered mail and packages to residences and businesses on a daily basis.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Collected payments for CODs, stamps, and other services rendered.
- Provided customers with information about products and services offered by the Post Office.
- Ensured that all safety guidelines were followed during deliveries.
- Furnished customers with postal information, change-of-address cards and other postal forms.
- Acquired customer signature for registered and insured mail.
- Used portable electronic scanner to track parcels and record tracking progress.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Maintained professional and effective public relations with customers and community members.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Delivered mail to residents and business within assigned area.
- Delivered various types of mail on routes according to strict timelines.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Obtained receipts for registered and certain insured mail.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Recorded address changes to redirect mail for residences or businesses.
Customer Service Representative
AAA Northeast
Florham Park, New Jersey
06.2012 - 03.2016
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
- Participated in team meetings discussing changes in procedures or processes.
- Assigned drivers to appropriate routes based on customer needs.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Education
High School Diploma -
Battery Creek High School
Beaufort, SC05-2006
Skills
- Nutritional assessment
- Menu planning
- Food safety
- Meal preparation
- Patient communication
- Customer service
- Record keeping
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Healthcare
- Scheduling and planning
- Relationship building
- Computer skills
- Verbal communication
- Teamwork and collaboration
- Multitasking capacity
- Customer Ordering
- Effective communication
- Goal setting
Timeline
Dietary Aide
Children’s Specialized Hospital
05.2023 - Current
Customer Service Representative
Capsule Pharmacy
03.2020 - 08.2020
City Letter Carrier
USPS
03.2016 - 10.2018
Customer Service Representative
AAA Northeast
06.2012 - 03.2016
High School Diploma -
Battery Creek High School