Lace Hardy
Chicago,IL
Summary
CAREER OBJECTIVE: To establish a challenging position with a company that will identify and reward a hard worker, that is team oriented with excellent interpersonal skills, strong ethic and a desire to continue learning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Certified Medical Assistant
Dr Shaw's Office
Chicago, IL
03.2014 - 10.2017
- Customer Service
- Process medical supply order
- Contact patient of MD order
- Schedule time and date of equipment delivery
- Assist on equipment set up
- Processed account payment
- Verified medical insurance
- Managed weekly and monthly reports
- Handle referrals
- Obtain authorization
- Managed medical records to adhere FDA guidelines
- Supervise and trained new Customer service representative
- Data Input
- Medical Billing
- Greeted customers entering store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of medical equipment.
- Key holder, responsibly opening and closing store.
- Directed calls to appropriate individuals and departments
- Learned, referenced and applied product knowledge information.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Medical Assistant ( Externship)
Mercy Clinics
Chicago, IL
11.2013 - 02.2014
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Taught patients about medications, procedures, and care plan instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Phlebotomy Licenses -
Chicago School of Phlebotomy
Naperville, United States05.2024
Certified MA - Health And Science
Everest College - Chicago
Chicago, IL05.2015
Associate of Applied Science -
Chicago State University
Chicago, IL05.2012
Skills
- Phlebotomist
- Sharp critical thinking
- Phlebotomy Knowledge
- Medical Terminology
- Medical Coding CPT/ICD -9/HCPC
- Health Information Technology
- HIPPA Compliance
- OSHA Compliance
- HIPAA Compliance
- Inventory and supply management
- Vital Sign Monitoring
- Specimens collection and processing
- Patient Assessments
- Patient Scheduling
- Medical Records Management
- Patient-focused care
- Phlebotomy
- Sterile technique
- Emergency Room Procedures
- First Aid
- PH testing
- Medical Procedures
- Lab Equipment Operation
- Patient Relations
- CPR
Timeline
Certified Medical Assistant
Dr Shaw's Office
03.2014 - 10.2017
Medical Assistant ( Externship)
Mercy Clinics
11.2013 - 02.2014
Phlebotomy Licenses -
Chicago School of Phlebotomy
Certified MA - Health And Science
Everest College - Chicago
Associate of Applied Science -
Chicago State University