Nairobi Castillo

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Responded to and directed incoming calls and other communication.
• Scheduled meetings and managed calendar.
• Monitored and managed social media accounts.
• Ran errands to support daily needs of management.
• Attended monthly sales meetings and reported pertinent information to employees.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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• Served alcoholic and non-alcoholic beverages in bar environment.
• Checked identification for minimum age for sale of alcoholic beverages.
• Assisted with bartending duties during high-volume shifts.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials, and took drink orders.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Increased sales significantly by upselling higher-end products to customers.

• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Relayed guest comments or suggestions to manager on duty for further action.
• Accommodated special seating requests for guests to enhance satisfaction.
• Provided patrons with estimated waiting times during peak service hours.
• Promoted business loyalty by fostering positive customer relationships.
• Opened and closed seating sections according to volume of guests.
• Completed daily side work and opening and closing duties without fail.

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