Lacee Barthels
Elizabeth,PA
Overview
9
9
years of professional experience
Work History
Cashier
Costco
Homestead, PA
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Anesthesia Technician
Children's Hospital of Pittsburgh
Lawrenceville, PA
- Coordinated and set up supplies and equipment for planned procedures.
- Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
- Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
- Kept work areas and equipment clean and sanitized for optimal protection.
- Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
- Took appropriate action for malfunctioning equipment and utilized bio-technicians if unable to troubleshoot problem.
- Set up pressure transducers by properly calibrating transducers and pressure nodules.
- Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.
- Calibrated anesthesia delivery systems and monitors to conduct pretests.
- Researched and implemented fully compliant practices in line with accrediting organizations and government requirements.
Bank Teller
PNC Bank
Belle Vernon, PA
10.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Assistant Store Manager
Dollar General
Cape Elizabeth, PA
08.2021 - 07.2022
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Created engaging merchandise presentations to motivate impulse purchases.
Store Manager
Family Dollar
Liberty Borough, PA
01.2016 - 09.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Associate of Applied Science - Anesthesia Technology
Western School of Health And Business
10.2008
Skills
- POS systems operations
- Stock management
- Records management
- Business Development
- Merchandising
- Issue resolution
- Sales Techniques
- Sales strategies
- Customer relations
- Schedule management
- Performance improvements
- Recruiting and hiring
- Supervision and training
- Employee development
- Customer Service
- Patience and Empathy
- Cash Handling
- Written and verbal communication
- Issue Resolution
Timeline
Bank Teller
PNC Bank
10.2022 - Current
Assistant Store Manager
Dollar General
08.2021 - 07.2022
Store Manager
Family Dollar
01.2016 - 09.2018
Cashier
Costco
Anesthesia Technician
Children's Hospital of Pittsburgh
Associate of Applied Science - Anesthesia Technology
Western School of Health And Business