Overview
Work History
Education
Skills
Timeline
Generic

Lacee Barthels

Elizabeth,PA

Overview

9
9
years of professional experience

Work History

Cashier

Costco
Homestead, PA
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Anesthesia Technician

Children's Hospital of Pittsburgh
Lawrenceville, PA
  • Coordinated and set up supplies and equipment for planned procedures.
  • Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
  • Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
  • Kept work areas and equipment clean and sanitized for optimal protection.
  • Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
  • Took appropriate action for malfunctioning equipment and utilized bio-technicians if unable to troubleshoot problem.
  • Set up pressure transducers by properly calibrating transducers and pressure nodules.
  • Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.
  • Calibrated anesthesia delivery systems and monitors to conduct pretests.
  • Researched and implemented fully compliant practices in line with accrediting organizations and government requirements.

Bank Teller

PNC Bank
Belle Vernon, PA
10.2022 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Assistant Store Manager

Dollar General
Cape Elizabeth, PA
08.2021 - 07.2022
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Created engaging merchandise presentations to motivate impulse purchases.

Store Manager

Family Dollar
Liberty Borough, PA
01.2016 - 09.2018
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Education

Associate of Applied Science - Anesthesia Technology

Western School of Health And Business
10.2008

Skills

  • POS systems operations
  • Stock management
  • Records management
  • Business Development
  • Merchandising
  • Issue resolution
  • Sales Techniques
  • Sales strategies
  • Customer relations
  • Schedule management
  • Performance improvements
  • Recruiting and hiring
  • Supervision and training
  • Employee development
  • Customer Service
  • Patience and Empathy
  • Cash Handling
  • Written and verbal communication
  • Issue Resolution

Timeline

Bank Teller

PNC Bank
10.2022 - Current

Assistant Store Manager

Dollar General
08.2021 - 07.2022

Store Manager

Family Dollar
01.2016 - 09.2018

Cashier

Costco

Anesthesia Technician

Children's Hospital of Pittsburgh

Associate of Applied Science - Anesthesia Technology

Western School of Health And Business
Lacee Barthels