Lacee Davis
Fordsville,KY
Summary
Energetic and highly motivated professional with solid experience in cultivating client relationships, executing sales strategies, and exceeding set goals. Strong abilities in leveraging product knowledge to secure new business and maintain existing accounts. Known for innovative problem-solving skills and adept at building rapport with customers to foster loyalty. Previous work has consistently resulted in increased sales and customer satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and consistency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Lead Sales Key Holder
Dollar General
Owensboro, KY
07.2024 - 12.2024
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained new staff members on product knowledge, sales techniques and customer service skills.
- Established relationships with customers through friendly interactions.
- Handled customer inquiries and complaints with professionalism and patience.
- Monitored inventory levels and ordered merchandise as needed to meet customer demand.
- Recommended, selected and located merchandise based on customer desires.
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
Mobile Phlebotomist
Springs Medical Lab
Owensboro, KY
01.2023 - 07.2023
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Medical Office Assistant
Mountain Comprehensive Care
Owensboro, KY
05.2022 - 01.2023
- Managed multi-line telephone system, directing calls to appropriate departments.
- Transmitted information or documents to customers through email, mailings and fax machine.
- Handled sensitive information in a confidential manner.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Completed relevant insurance and other claim forms.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
Packaging Associate
Packaging Unlimited LLC
Owensboro, KY
06.2019 - 07.2020
- Packaging and preparing various products to be shipped for distribution
- Working on an assembly line with a team in a fast paced, hot, and humid environment.
- Packaged products manually by placing in boxes and surrounding it with protective materials.
- Monitored performance for adherence to procedures, safety rules and quality standards.
Customer Service Representative
Alorica
Owensboro, KY
07.2018 - 08.2019
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Processed customer account changes with proprietary software.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Leveraged reference tools and conducted trainings to improve customer service.
- Updated customer accounts, addresses and contact information within call management databases.
Demo Event Specialist
Crossmark
Owensboro, KY
02.2016 - 12.2018
- Gave out product samples, coupons and pamphlets to encourage sales.
- Organized, coordinated and managed all aspects of the demo event including setup and takedown.
- Engaged customers warmly and encouraged each to try products, boosting sales of items.
- Analyzed post-event feedback from participants in order to improve future events.
- Conducted product demonstrations to explain details, highlight features and show use.
Education
High School Diploma -
Hancock County High School
Lewisport, KY05.2015
Skills
- Critical Thinking
- Conflict Resolution
- Attention to Detail
- Work Planning and Prioritization
- Verbal and Written Communication
- Organization and Efficiency
- Positive Attitude and Energetic
- Reliable and Punctual
- Call Answering and Routing
- Courteous and Professional
- Client Education
- Relationship Building
- Appointment Scheduling
- Decision Management
- Sales Closing
- Microsoft office
- Clerical support
- Leadership
References
Cynthia Dau
Personal Reference
2888 Pearce Pt.
Newburgh, IN
(812) 568-0690
Ayla Onstott
Former Supervisor
Alorica
4630 W Allstott Rd.
Taswell, IN 47175
(469) 989-9326
Travis Mathis
Former Team Lead
Packaging Unlimited
614 Vance Circle, Apt D
San Angelo, TX 76903
(972) 835-1720
Jennifer Higdon
Former Team Lead
Crossmark
7940 St. Rt. 405
Maceo, KY 42355
(270) 929-9432
Timeline
Lead Sales Key Holder
Dollar General
07.2024 - 12.2024
Mobile Phlebotomist
Springs Medical Lab
01.2023 - 07.2023
Medical Office Assistant
Mountain Comprehensive Care
05.2022 - 01.2023
Packaging Associate
Packaging Unlimited LLC
06.2019 - 07.2020
Customer Service Representative
Alorica
07.2018 - 08.2019
Demo Event Specialist
Crossmark
02.2016 - 12.2018
High School Diploma -
Hancock County High School
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