Quality Control Supervisor and Bookkeeper
Abacist, LLC
11.2022 - 07.2023
Hi, I’m
Lacee Jessup
Marietta,GA
Education
Kaplan UniversityDavenport, IA
Master of Psychology from Applied Behavior Analysis
2015
Valdosta State UniversityValdosta, GA
Bachelor of Arts from Sociology And Anthropology
2008
Accomplishments
- Multiple CEU's in counseling, mental health, substance abuse, ethics, documentation, etc
- Multiple trainings on Fair Housing
- Employee (Counselor) of the Year 2018 at Pathway to Hope
- Rookie of the Year 2021 at The Columns at Pilgrim Mill
- Key Holder- 6 years
- Management- 6years
- Microsoft Office- 10+ years, Microsoft Excel and PowerPoint- 4years
- Payroll- 4 years
- Case Management- 4+ years
- Multi-line Phone System- 10+ years
- Counseling- 3+ years
- CRM/Yardi experience-2.5 years
- Zendesk experience-3 years
Timeline
Assistant Property Manager
The Cliftwood - ECI Groups
05.2022 - 04.2023
Leasing Consultant
The Columns At Pilgrim Mill - ECI Groups
02.2021 - 04.2022
Substance Abuse Counselor
BHG Tifton
04.2019 - 01.2021
Counselor
Pathway To Hope Counseling Services
06.2018 - 03.2019
Office Manager
Spring Street Veterinary Clinic
03.2015 - 01.2018
Kaplan University
Master of Psychology from Applied Behavior Analysis
Valdosta State University
Bachelor of Arts from Sociology And Anthropology
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Skills
- Phone and Email Etiquette
- Policy and Procedure Enforcement
- Staff Management
- New Hire Screening
- Employee Motivation and Guidance
- Customer Satisfaction
- Monthly Reconciliations
- Account and Ledger Reconciliations
- Audit Preparation
- Active Listening
- Staff Training
- Quality Control
Work History
Abacist, LLCSeattle, WA
Quality Control Supervisor and Bookkeeper
11.2022 - 07.2023
Job overview
- Review all client monthly packets provided by bookkeepers for errors and create cover sheets and table of contents page for each packet
- Create flyers for company to generate business
- Maintain client accounts and subsidiary accounts by verifying, allocating, and posting transactions
- Maintain balanced ledgers and maintain historical records by filing documents accordingly
- Prepare financial reports such as Profit & Loss, General Ledger, and Balance Sheet
- Account reconciliation
- Establish chart of accounts
- Ensure compliance with federal, state, and local legal requirements
- Validated new methods and equipment to properly integrate improved strategies into quality control processes
- Applied coaching techniques and tools to support managers and team members in improving performance
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Collaborated cross-functionally with supervisors to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
The Cliftwood - ECI GroupsSandy Springs, GA
Assistant Property Manager
05.2022 - 04.2023
Job overview
- Responsible for Mid-Month and End-of-Month Reports
- Execute new and renewal leases ensuring that all parties understand terms and conditions
- First point of contact responding to resident questions and concerns
- Responsible for weekly delinquency reports as well as following up with residents regarding delinquency
- Responsible for filing evictions on past due accounts
- Point of contact and responsible for all assistance programs such as Fulton County and Georgia Assistance
- Manage and post all forms of non-electronic payments i.e., all certified funds
- Assist in management of maintenance and custodial staff
- Assist in scheduling, planning, and executing resident functions on property
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Completed final move-out walk-throughs with tenants to identify required repairs
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Introduced prospective tenants to types of units available and performed tours of premises
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
The Columns At Pilgrim Mill - ECI GroupsCumming, GA
Leasing Consultant
02.2021 - 04.2022
Job overview
- "Rookie of The Year" award recipient 2021
- Responded to requests and scheduled appointments for property showings
- Collected rent and tracked resident payments and information in computer system
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Greeted clients, showed apartments, and prepared leases
- Utilize problem solving and decision-making skills to address questions, resolve issues and concerns, and ensure smooth, seamless operations of front office
- Verified tenant incomes and other information before accepting lease applications
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Conducted regular inspections of both interior and exterior of properties for damage
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Planned special events such as lotteries, dedications and project tours
BHG TiftonTifton, GA
Substance Abuse Counselor
04.2019 - 01.2021
Job overview
- Maintained 40+ patient caseload and educated patients on relapse prevention techniques
- Conducted individual counseling sessions and completed/maintained accurate records and reports
- Developed individualized treatment plans and conducted biopsychosocial assessments
- Intervened as advocate for patients, utilized crisis interventions and made appropriate referrals
- Answered crisis phone and participated in weekly treatment team meetings
- Aided in continuum of care with mental health professionals and other health professionals
- Verified and applied for insurance eligibility with Medicaid, Medicare, and general insurance companies
- Provided counseling and support to clients with drug and alcohol abuse issues.
Pathway To Hope Counseling ServicesValdosta, GA
Counselor
06.2018 - 03.2019
Job overview
- "Counselor of The Year" award recipient 2018
- Utilized multiple therapeutic approaches, role playing, and somatic techniques to clients ages 5 through 65
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
- Conducted assessments to determine progress and performance and report findings to relevant authorities
- Conducted evaluations to help patients develop measurable treatment goals
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations
- Arranged and facilitated therapy sessions for individuals, couples, and families
- Maintained confidentiality of records relating to clients' treatment
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals
- Guided clients in developing skills and strategies for dealing with problems
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Adapted counseling techniques to best suit individual needs of each client
Spring Street Veterinary ClinicTifton, GA
Office Manager
03.2015 - 01.2018
Job overview
- Design multiple filing systems, review, approve, and order supply requisitions, and organize office operations
- Establish/implement policies by developing standards and procedures
- Ensure office stability by recruiting, selecting, orienting, and training employees
- Maintain office staff job results by coaching, counseling and discipline employees
- Answer phone calls on four-line system and greet clients warmly in office and on phone
- Refill medications after doctor approval, process payments, and maintain cash drawer
- Resolve all client complaints, ensuring satisfaction and long-term business relations
- Maintain clinic schedule by booking appointments, rescheduling, and canceling appointments
- Responsible for running monthly meetings, developing employee work schedules, and reviewing employee time cards
- Handle all bookkeeping, accounting, and employee insurance coverage
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Coordinated special projects and managed schedules
- Evaluated employee records and productivity to complete employee evaluations
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Availability
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Overview
14
years of professional experience
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