Lacey Bouchard
Blackwood,NJ
Summary
Detail-oriented and dependable team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Account Executive & Marketing Assistant
Spring Hills Post-Acute Care of Woodbury
2022.09 - 2023.04
- Reviewed hospital records to ensure patients were appropriate for Subacute Rehab.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Assisted in planning and executing events for patients and the community to build relationships and promote facility.
- Designed and created posters, fliers, thank you cards, and other marketing materials.
Executive Assistant
Jefferson Health New Jersey
2019.05 - 2022.09
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance data.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
Patient Advocate
Jefferson Health New Jersey
2015.07 - 2019.05
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Jewelry Department Supervisor
Kohls Department Store
2014.04 - 2016.02
- Examined incoming merchandise, maintained inventory on fine jewelry and resolved discrepancies.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Employee of the Month July 2015
Shop Assistant
Leigh Florist
2013.09 - 2014.04
- Greeted customers entering store and offered assistance
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped manager with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Wrote blog posts for the store website
- Attended bridal shows to promote business to potential clients.
Education
Certificate in Multimedia Arts
Sessions College For Professional Design
Online06.2023
Bachelor of Arts - Creative Writing & Art
Rowan University
Glassboro, NJ05.2013
Skills
- Customer Service and Assistance
- Organizational Systems
- Expense Reports
- Verbal and Written Communication
- Administrative Duties
- Team Recruiting and Onboarding
- Operating Procedures and Policies
- Problem Resolution
Timeline
Account Executive & Marketing Assistant
Spring Hills Post-Acute Care of Woodbury
2022.09 - 2023.04
Executive Assistant
Jefferson Health New Jersey
2019.05 - 2022.09
Patient Advocate
Jefferson Health New Jersey
2015.07 - 2019.05
Jewelry Department Supervisor
Kohls Department Store
2014.04 - 2016.02
Shop Assistant
Leigh Florist
2013.09 - 2014.04
Certificate in Multimedia Arts
Sessions College For Professional Design
Bachelor of Arts - Creative Writing & Art
Rowan University
Similar Profiles
Ana Patricia BunaganAna Patricia Bunagan
License Practical Nurse at Atrium Post Acute Care At Spring HillsLicense Practical Nurse at Atrium Post Acute Care At Spring Hills
Amir Catajoy, MBA, PT, DPTAmir Catajoy, MBA, PT, DPT
Physical Therapist at Spring Hills Post Acute Care Of WoodburryPhysical Therapist at Spring Hills Post Acute Care Of Woodburry
Hester Ramsook-DennisHester Ramsook-Dennis
Registered Nurse, Vent Unit at Spring Hills Post Acute CareRegistered Nurse, Vent Unit at Spring Hills Post Acute Care