Lacey Bouchard
Blackwood,NJ
Summary
Detail-oriented and dependable team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Account Executive & Marketing Assistant
Spring Hills Post-Acute Care of Woodbury
09.2022 - 04.2023
- Reviewed hospital records to ensure patients were appropriate for Subacute Rehab.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Assisted in planning and executing events for patients and the community to build relationships and promote facility.
- Designed and created posters, fliers, thank you cards, and other marketing materials.
Executive Assistant
Jefferson Health New Jersey
05.2019 - 09.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance data.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
Patient Advocate
Jefferson Health New Jersey
07.2015 - 05.2019
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Jewelry Department Supervisor
Kohls Department Store
04.2014 - 02.2016
- Examined incoming merchandise, maintained inventory on fine jewelry and resolved discrepancies.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Employee of the Month July 2015
Shop Assistant
Leigh Florist
09.2013 - 04.2014
- Greeted customers entering store and offered assistance
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Helped manager with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Wrote blog posts for the store website
- Attended bridal shows to promote business to potential clients.
Education
Certificate in Multimedia Arts
Sessions College For Professional Design
Online06.2023
Bachelor of Arts - Creative Writing & Art
Rowan University
Glassboro, NJ05.2013
Skills
- Customer Service and Assistance
- Organizational Systems
- Expense Reports
- Verbal and Written Communication
- Administrative Duties
- Team Recruiting and Onboarding
- Operating Procedures and Policies
- Problem Resolution
Timeline
Account Executive & Marketing Assistant
Spring Hills Post-Acute Care of Woodbury
09.2022 - 04.2023
Executive Assistant
Jefferson Health New Jersey
05.2019 - 09.2022
Patient Advocate
Jefferson Health New Jersey
07.2015 - 05.2019
Jewelry Department Supervisor
Kohls Department Store
04.2014 - 02.2016
Shop Assistant
Leigh Florist
09.2013 - 04.2014
Certificate in Multimedia Arts
Sessions College For Professional Design
Bachelor of Arts - Creative Writing & Art
Rowan University
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