Lacey Calder
San Jose,CA
Summary
Dynamic professional with extensive knowledge from lived experience as well as client advocacy. Skilled in HIPAA compliance and proficient in HMIS management, I excel in problem-solving and fostering positive relationships. Recognized for training staff in trauma-informed care, I am dedicated to enhancing service delivery and client support in challenging environments.
Overview
4
4
years of professional experience
Work History
Program Aide
Lifemoves
San Jose, CA
02.2025 - Current
- Provided crisis intervention support to clients in emergency shelter settings.
- Conducted intake assessments to determine client needs and eligibility for services.
- Collaborated with community resources to connect clients with needed services and support.
- Advocated for clients' rights in legal and social service contexts during case management sessions.
- Trained new staff on shelter policies, procedures, and trauma-informed care practices.
- Distributed informational pamphlets about available resources throughout the community.
- Provided referrals to appropriate social service agencies for additional assistance or support services needed by survivors.
- Assisted clients in understanding their rights under the law and how to access resources available within the community.
- Liaised between survivor networks, legal aid offices, health care providers, police departments, social services agencies, and other stakeholders involved in providing services to survivors of gender-based violence.
- Participated in trainings related to advocacy work (RELIAS, CLARITY)
Office Manger
RevitalMD
Los Gatos, California
02.2024 - 01.2025
- Managed office supplies and inventory for seamless daily operations.
- Coordinated schedules and meetings for staff and management teams.
- Handled incoming calls and correspondence to ensure timely responses.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted physicians with patient examinations and procedures.
- Maintained accurate patient records using electronic health record systems.
Placement Coordinator
Here4uhotline
San Jose, CA
10.2023 - 04.2024
- Effectively communicated with clients to gather necessary information, and ensure proper placement.
- Responded promptly to client inquiries, providing exceptional customer service, and resolving issues effectively.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Provided administrative support by managing phone calls, emails, and other correspondence related to shelter placement.
- Coordinated transportation services for clients requiring assistance getting to and from shelters.
- Served as a resource for patients regarding healthcare resources, community programs, and support groups.
Office Manager/Medical Assistant
Willow Glen Primary Care Medicine
San Jose, CA
10.2021 - 05.2023
- Open and closed the office with keys
- Managed and maintained schedule for physician
- Responded to emails/ faxed/ messages per HIPAA regulation
- OSHA compliant handling of patient specimen
- Proper wrapping and sanitizing tools using autoclave
- Administered vaccines along with proper documentation
- Screened patients for COVID and other viral/bacterial diseases
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician
- Contributed to team meetings by providing input on process improvements or workflow enhancements
- Cultivated positive relationships with patients through empathetic listening and compassionate care
- Proficient in navigating HMIS privately and professionally
Education
CMA in Medical Assisting -
San Jose City College
San Jose, CA06.2018
High school diploma -
Del Mar High School
San Jose, CA06.2016
Skills
- HIPAA compliance
- CPR certification
- Patient care
- Office management
- Customer service
- EHR management
- Medical office experience
- Organization skills
- Microsoft Office proficiency
- Clear communication skills
- Proficient at navigating HMIS
- Referral services
- Client advocacy
- Confidentiality compliance
- Data management
- Problem solving
- Training and development
- Safety precautions
- Staff support
- Multi-line phone systems
Certifications And Licenses
- Driver's License
- First Aid Certification
- CPR Certification
- AED Certification
Professional Summary
Dedicated and detail-oriented Medical Assistant with 7+ years of experience in patient care, administrative support, and medical office management. Proficient in navigating HMIS, ICD-10, and EHR systems. Proven ability to multitask, maintain confidentiality, and provide exceptional customer service. Committed to staying up-to-date with industry standards and certifications.
Personal Experience
My 13 years as a single mother, including a period of homelessness, have honed my resourcefulness and ability to leverage available support systems effectively. Following a house fire two years ago, I rebuilt my life, securing housing within four months and achieving self-sufficiency. Prior to that, I successfully completed a Medical Assistant degree program through CalWORKs, demonstrating my commitment to personal and professional growth. My experience allows me to understand client needs and maintain positive working relationships with caseworkers, guiding clients toward success, even when facing challenges. Persistence and a client's willingness to participate are crucial for positive outcomes.
Authorized To Work
US for any employer
Personal Information
Willing To Relocate: San Jose, CA
References
References available upon request.
Timeline
Program Aide
Lifemoves
02.2025 - Current
Office Manger
RevitalMD
02.2024 - 01.2025
Placement Coordinator
Here4uhotline
10.2023 - 04.2024
Office Manager/Medical Assistant
Willow Glen Primary Care Medicine
10.2021 - 05.2023
CMA in Medical Assisting -
San Jose City College
High school diploma -
Del Mar High School