Ashley Schiefer
NYSDOCCS
BATAVIA
18
years of professional experience
Cybersecurity graduate student and New York State Program Aide with experience supporting compliance-driven government operations, technical documentation, and information systems. Background includes federal IT support, Active Directory, ServiceNow, and analytical review of complex records. Strong foundation in cybersecurity governance, risk management, and regulatory compliance.
Work History
Program Aide
8 Years 7 Months- Prepare reports and documentation for executive leadership and the Board of Parole.
- Prepared reports and documentation to inform executive leadership and Board of Parole decisions.
- Analyze legal records and operational data to ensure compliance with New York State Laws and parole requirements.
- Maintained confidentiality of information while ensuring documentation completeness and audit readiness.
- Maintain confidential information while ensuring documentation is complete and audit-ready.
- Utilized Excel, Access, Sharepoint, and agency databases to analyze operational information and produce reports.
Service Desk Technician
1 Year- Supported IT operations for Department of Veterans Affairs, enhancing service delivery for veterans.
- Administered Active Directory user accounts and secure system access.
- Documented technical issues and resolutions using ServiceNow.
- Documented technical issues and resolutions in ServiceNow, contributing to knowledge base and improving response times.
Financial Services Professional
8 Years- Managed confidential customer information in compliance-driven financial institutions.
- Implemented regulatory requirements and internal controls to mitigate risk in daily operations.
Education
M.S. - Cybersecurity
Expected 2028
B.S. - Emergency preparedness, Homeland Security & Cybersecurity
A.A.S. - Business Administration
Skills
Compliance Management
Access
SharePoint
Audit & Business
Regulatory Compliance
Data Protection
IT & Cybersecurity
Audit management
ServiceNow
Compliance Analysis
NIST CSF
Zero Trust
Identity & Access Management
Windows
Timeline
Program Aide
NYSDOCCS
01.2018 - CurrentRead More
Service Desk Technician
ISCI
01.2017 - 01.2018Read More
Financial Services Professional
01.2009 - 01.2017Read More
Capitol Tech University
M.S. from Cybersecurity
Read More
University At Albany
B.S. from Emergency preparedness, Homeland Security & Cybersecurity
Read More
Genesee Community College
A.A.S. from Business Administration
Read More