Masele Fai

Dedicated Program Aide with proven experience in enhancing community relations and delivering exceptional support through effective communication and crisis management. Expertise in client advocacy, administrative support, and quality assurance, leading to improved service delivery and resident satisfaction. Committed to fostering a respectful environment and innovating community engagement strategies, ensuring residents' needs are met with dignity and care.

• Provide exceptional customer service to residents and guests, addressing inquiries and resolving issues promptly.
• Communicate effectively with residents regarding policies, maintenance schedules, and community events.
• Monitor and ensure the safety and security of residential areas through regular patrols and adherence to security protocols.
• Support residents during difficult emotional moments, providing calm and effective communication to de-escalate situations.
• Assist with administrative tasks such as answering phones, responding to inquiries, and scheduling appointments.
• Advocate for resident needs and rights, ensuring they are treated with dignity and respect.
• Engage in consultation with parents, social workers, clinicians, educators, and other stakeholders to support the child’s development and care plan.
• Maintain logs and incident reports, including admissions and discharges.
• Work closely with physicians, nurses, and other medical staff to ensure coordinated and effective patient care.
• Oversee and ensure the completion of all household routines and responsibilities.

BVNPT License #571754

Mental Health First Aid (MHFA) certification