Pamela Deffee
Daly City,CA
Summary
Dynamic Program Assistant with a proven track record at Saint Vincent de Paul, excelling in client support and administrative efficiency. Skilled in invoicing and effective communication, I foster collaboration across departments, ensuring seamless service delivery. Recognized for problem-solving abilities and maintaining positive relationships with clients and colleagues alike.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Compassionate professional with background in homeless shelter volunteer work. Experience includes providing support services to homeless individuals, coordinating donations, and organizing community outreach programs. Strengths encompass strong interpersonal skills, crisis management abilities, and knowledge of resources for underserved populations. Previous roles demonstrate commitment to making a positive impact on local communities through compassionate service delivery.
Overview
9
9
years of professional experience
Work History
Program Assistant/domestic Violence Shelter
Saint Vincent de Paul
San Francisco, CA
03.2023 - 01.2025
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Received and distributed mail, letters and packages.
- Responsible for invoicing.
- Carried a supportive connection with clients, residents, and children.
- Ability to connect with clients due to own experiences
Warehouse Assistant
Healthright360
San Francisco, CA
07.2021 - 02.2022
- Assisted in coordinating the maintenance of warehouse
- Managed incoming and outgoing donations
- Prepared reports related to warehouse operations
- Monitored stock levels and notified management when necessary
- Responsible for all drivers to do pre and post inspections
- Responsible for all maintenance to vans and trucks
- Responsible for registration and tags
- Keep records on data base of all donations brought as well as going out to each HR360 program
- Cross-checked order forms against actual products received or sent out for accuracy.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
Lead Front Desk Clerk
Tenderlin Neighborhood Development Corp
San Francisco, CA
09.2018 - 02.2021
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted property manager with Leasing up and Down
- Recertification process
- Followed all policies and procedures of the building
- Viewed CCTV Cameras for security reasons to monitor building for safety of residents, Staff and Vendors
- Trained all newly hired desk clerks
- Draft Incident reports
- made use of trauma informed experience
- and being able to have a relationship by understanding the specific population
Civic Center Hotel Navigation Ll
John Staewart Properties
San Francisco, CA
01.2016 - 09.2018
- Responded to all complaints in a timely fashion to ensure guest satisfaction.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
- Ensured that all safety protocols were followed at the front desk area.
- Verified identity of guests prior to issuing keys.
- Trained new staff members on desk clerk procedures.
- Successfully related to and help to serve the homeless population
- Followed up on all intakes with all case workers on site as well as Property Manager
- Drafted Incident reports and turned them in to the appropriate case worker and P.M.
- Worked one on one with Intakes processed the ID process took pictures and kept spread sheet
Education
GED -
Santa Cruz Adult School
Santa Cruz, CA07-1977
Skills
- Invoicing
- Data entry
- Effective communication
- Client support
- Administrative support
- Problem solving
- Time management
- Operations assistance
- Logistics support
- Operational compliance
- Teamwork and collaboration
- Vendor relationship management
- Documentation management
- Client relations and support
- Teamwork
Languages
Spanish
Professional
References
- Clair Neff Ex-Colleague 530)204-7284 12 years
- Maria Resendez Ex-Colleague 415) 216-5009 5 years
- Marnelli Auguar Ex- Colleague 707) 334-9118 6 years
- Ruben Martinez Ex- Colleague 415) 971-7109 2.5 years
Timeline
Program Assistant/domestic Violence Shelter
Saint Vincent de Paul
03.2023 - 01.2025
Warehouse Assistant
Healthright360
07.2021 - 02.2022
Lead Front Desk Clerk
Tenderlin Neighborhood Development Corp
09.2018 - 02.2021
Civic Center Hotel Navigation Ll
John Staewart Properties
01.2016 - 09.2018
GED -
Santa Cruz Adult School