Maricela Rivera Maldonado
Lacey,WA
Summary
Compassionate Advocate with 7 years of experience at handling caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Domestic Violence Shelter Advocate
YWCA Pierce County
Tacoma, WA
06.2013 - 05.2020
- 24 hour crisis line and email
- Deliver community resources for crisis callers
- Trauma informed emotional support and services
- Phone screenings to determine shelter program eligibility
- In person program intake processes with survivors
- Developed and implemented comprehensive service plans for clients affected by domestic violence.
- Conducted safety assessments and provided safety planning strategies to survivors of domestic violence.
- Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
- Maintained detailed records regarding client progress and treatment plans using an electronic database system.
- Offered referrals to appropriate community resources based on individual needs.
- Attended trainings related to best practices and services.
- Evaluated and addressed individual client needs and concerns.
Education
Bachelor of Arts - Social Work
University of Washington
Tacoma, WA06-2013
Skills
- Active Listener
- Safety Planning
- Caller screening and Assessment for services
- Community resource navigation
- Case Management
- ROI- Release of Information
- Client Confidentiality
- Close client Progress monitoring and relationship
- Management of services adequately being provided and received
Timeline
Domestic Violence Shelter Advocate
YWCA Pierce County
06.2013 - 05.2020
Bachelor of Arts - Social Work
University of Washington
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