Lacey Cardillo
Pittsburgh
Summary
To obtain a new and challenging position where I can share, enrich and expand my professional knowledge, skills and business expertise while supporting the organization’s goals and endeavors.
Technical Specialist with strong analytical and problem-solving skills, adept at deploying and maintaining complex systems. Proven ability to collaborate with cross-functional teams, fostering environment of trust and flexibility. Skilled in troubleshooting, system optimization, and providing technical support. Known for delivering consistent results and adapting to evolving project requirements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Key Account Technical Specialist – Tissue
Roche Diagnostics
Pittsburgh, PA
07.2020 - 04.2026
- Applies diversified knowledge of anatomic pathology principles, practices, implementation and support
- General responsibilities include, working on customer reagent/staining applications, participating in technical/business reviews, involvement in demonstrating, testing and implementing new
- Troubleshoots staining issues to determine root cause and possible solutions. Assist in the development of solutions to meet customer goals
- Focused on improving customer satisfaction in all interactions
- Advanced and specialized knowledge generally of particular area, system or equipment with regard to technologically advanced instruments and scientific applications
- Utilizes independent judgment and discretion in analysis of customer particularized needs and problem solving issues that arise both during and after installation process
- Analyzes and resolves most questions and problems and refers only the most complex issues to higher levels
- Provides project management responsibilities and conducts business process reviews. Serves as subject matter expert with customers regarding equipment and systems and transfers any customer complaints or off-label questions in alignment with Roche policy. Actively engages in marketing or product development initiatives
Senior Field Application Specialist – Tissue
Roche Diagnostics
Boston, MA
10.2019 - 06.2020
- Provides second level support within the region including phone support to lower levels in need of troubleshooting guidance and expertise. Researches and responds to complex equipment issues
- Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality
- Works closely with the sales organization to aid in instrument placements ensuring successful installations and highly satisfied customers
- Determines customer needs & sets appropriate installation and evaluation expectations
- Conducts on-site training for key operators for instrumentation/reagents & presents additional install studies as required. Presents install data to customer per guidelines & provides follow-up after installation
- Responds to customer requests for assistance for analyzer & reagent support & provides new application install and support
- Conducts on-site training seminars and in-services for key operators on instrumentation and applications
- Identifies opportunities for competitive system consolidation or replacement of existing customers; provides leads to sales team for incremental channel additions to all platforms to increase overall reagent sales
- Maintains expenses within budget and organizational skills, including timely completion & submission of all required admin paperwork, Service orders & all reports
- Contributes and participates in overall business improvements as needed
- Manage upcoming TSB’s due for the FAS Northeast Region
Field Application Specialist – Tissue Diagnostics
Roche Diagnostics
Boston, MA
11.2016 - 10.2019
- Serves as the Roche liaison and technical expert with customers on all administrative and technical matters
- Promotes effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers
- Manages assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality
- Will oversee and assess quality of installation teams work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling
- Diagnoses mechanical, software, system failures, and staining troubleshooting using advanced knowledge, experience and skills
- Responsible for maximizing customer satisfaction with Roche products and instrumentation
- Responsible for the optimizations of new assays and training on assays and instrumentation
- Manage upcoming TSB’s due
- Trained on the following instrumentation: HE 600, BenchMark Ultra, BenchMark Special Stains, Nexus Special Stains, BenchMark XT, Coero, DP200
- Highest utilization numbers of the Northeast TD Team while still managing being involved on other projects and helping to cover the PA territory in 2018
- Was part of the Women’s Leadership Initiative in 2018 and a part of the TD-FAS Training Pathway Development Team 2018-2019
Histopathology Supervisor
Boston Children’s Hospital
Boston, MA
10.2014 - 11.2016
- Responsible for the leadership and supervision of six histotechnologists
- Responsible for the daily operations of histology and cytology 24/7 including: staffing schedules to ensure the proper and timely completion of work, interviewing and hiring of new employees, annual performance evaluations, training and technical competencies
- When necessary provides for discipline and discharge of employees within area of responsibility
- Initiate communication with staff in the department to ensure that clinical priorities are set to maintain the highest level of patient care
- Maintain professional relationships and convey relevant information to other members of the Boston Children’s Hospital community at the Daily Operation Briefings
- Coordinate and prepare for accreditation inspections and follow-up on recommendations. Ensure that CLIA and TJC requirements are met
- #1 Pediatric Hospital by U.S. News and World Reports
Histology Technician(Per-Diem)
Rhode Island Hospital
Providence, RI
02.2014 - 11.2014
- Process, embed and section routine anatomical specimens for clinical diagnostic purposes
- Experienced in working with microwave processor
- Assisted in manual updates and laboratory preparation for recent CAP inspection
- New Antibody Validation; Familiar with Dako Platform
- Additional help where needed including: special stains, immunohistochemistry, neuropathology, and ordering of supplies, cutting of paraffin embedded controls and frozen controls
Histology Technician
Boston Children’s Hospital
Boston, MA
08.2012 - 10.2014
- Process and prepare routine and non-routine anatomical specimens as well as research specimens
- Embed, section and stain slides for clinical diagnostic and research purposes
- Perform gross and microscopic examinations of histological slides for quality control purposes including special stains, IHC, Frozen specimens including muscles, and cytology preparation
- Ability to perform special stains manually and on the automated Ventana Nexus platform
- Immunohistochemistry using Ventana Benchmark XT, BenchMark Ultra and Leica Bond III
- Certified Leica Bond Trained
- Ability to troubleshoot instrumentation and quality control problems
- The sectioning and staining of Frozen Muscles; including special staining and IHC
- Daily use, maintenance, and troubleshooting with various equipment including: processors, special strainers, immunohistochemistry strainers and Ventana Symphony
- Assist in the validation of new and existing antibodies
- Assist in the gross room as need in accessioning number of specimens; cover where needed throughout the lab
- Cytology preparation
- Ensuring accurate and quality slides for diagnosis during the sign-out process and delivery to Pathologist’s
- Communicate and effectively interact with Pathologist’s and Researcher’s written and verbally on a daily basis
- Assisted in the maintaining and inventory control of special stains and IHC antibodies
- Transitioning to Management course participant
Histology Technician
Skin Pathology Laboratory, Inc.
Boston, MA
06.2011 - 08.2012
- Process and prepare derma logical specimens for routine procedures
- Embed, section and stain for microscopic evaluation of specimens
- Special stains performed manually
- Perform gross examinations of histological slides for quality control purposes
- Assist Pathologist’s in the sectioning and staining of research projects
- Communicate and effectively interact with Pathologist’s and Researcher’s on a daily basis
Histology Technician
Rhode Island Hospital
Providence, RI
06.2009 - 06.2011
- Process and prepare specimens for routine and some non-routine procedures
- Embed, section and stain for microscopic evaluation of anatomical specimens
- Perform gross and microscopic examinations of histological slides for quality control purposes
- Ability to communicate and effectively interact with Pathologists
- Perform Special Stains manually and on the automated Ventana Nexus platform
- Ordering and Inventory of Ventana Nexus Special Stains
- Assisted in the training of Community College of Rhode Island Histology Students
- Maintain VIP and Leica Processors
- Troubleshoot instrumentation and quality control problems
Education
Associates in Applied Science Degree - Histotechnology
Community College of Rhode Island
01.2009
Student Clinical Training - Histology, Neuro Pathology Laboratory
Rhode Island Hospital
01.2009
Skills
- Effective written/verbal communication skills
- 17 years of experience in the Histology Field
- Superior organizational, technical, and operational skills
- Ability to work independently, yet also effectively participate as a team member and or leader
- Enjoyment of learning new things and can assimilate new ideas quickly
- Effective customer service skills; maintaining customer relationships and troubleshooting customer problems
- In-depth knowledge of product line along with competitor products
- Ability to manage a chaotic work environment related to a variety of stat and routine testing requests, testing and or instrument problems, and difficult customer situations
- Management experience in the #1 Pediatric Hospital by US News and World Reports
- Proven leadership abilities
Accomplishments
Previous histology supervisor with 10+ years of experience in growth-focused marketing. Awarded the 2015-2016 Dr. Lynn Reid Award at Boston Children's Hospital for excellence in Pathology voted on by the Pathologist and staff. Looking to bring my leadership, passion and experience to a user-centric company.
Affiliations
- National Society for Histotechnology Member 2009 Region I Conference student poster presenter
- 2013 NSH National Conference Local PR Lead Providence, RI
- Rhode Island Society for Histotechnology Secretary 2010-2016
Certification
American Society for Clinical Pathology HT(ASCP)2009
Timeline
Key Account Technical Specialist – Tissue
Roche Diagnostics
07.2020 - 04.2026
Senior Field Application Specialist – Tissue
Roche Diagnostics
10.2019 - 06.2020
Field Application Specialist – Tissue Diagnostics
Roche Diagnostics
11.2016 - 10.2019
Histopathology Supervisor
Boston Children’s Hospital
10.2014 - 11.2016
Histology Technician(Per-Diem)
Rhode Island Hospital
02.2014 - 11.2014
Histology Technician
Boston Children’s Hospital
08.2012 - 10.2014
Histology Technician
Skin Pathology Laboratory, Inc.
06.2011 - 08.2012
Histology Technician
Rhode Island Hospital
06.2009 - 06.2011
Student Clinical Training - Histology, Neuro Pathology Laboratory
Rhode Island Hospital
Associates in Applied Science Degree - Histotechnology
Community College of Rhode Island
Awards
Dr. Lynn Reid Award Boston Children’s Hospital Pathology Recipient 2015-2016, RSN President’s Award Roche Diagnostics Recipient 2018, Northeast Applications "Team Player" Award Team player award voted on by peers at regional meeting 2021