Lacey Clifford
Bossier City,US
Summary
Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training, development, and customer service skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Count Team Assistant Manager
Penn Entertainment
Bossier City, LA
04.2025 - Current
- Coordinated team schedules, ensuring optimal resource allocation and operational efficiency.
- Managed communication between departments, streamlining information flow and enhancing collaboration.
- Implemented process improvements, resulting in increased productivity and reduced operational delays.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Completed daily inspection of machines and equipment.
Count Team Lead
Penn Entertainment
Bossier City, LA
07.2024 - 04.2025
- Led team in achieving operational targets through effective workflow management.
- Mentored junior staff, enhancing skill development and performance quality.
- Managed resource allocation to optimize project execution and minimize downtime.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
Count Team Member
Penn Entertainment
Bossier City, LA
07.2023 - 07.2024
- Ensured accuracy in counting and recording monetary transactions for the organization''s financial integrity.
- Promoted compliance with all applicable regulations and company policies, upholding professional standards at all times.
- Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
- Contributed to a positive work environment by fostering a culture of respect, cooperation, and mutual support among team members.
Customer Service Representative
Teleperformance USA
Shreveport, LA
06.2020 - 06.2023
- Handled customer inquiries and made suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Acted as a Subject Matter Expert to assist customer service representatives with questions and conflict resolution.
Store Manager
SUBWAYRestaurants
Shreveport, LA
06.2013 - 06.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Parkway High School
Bossier City, LA, US05-2012
Skills
- Attention to detail
- Verbal and written communication
- Document management
- Cash handling
- Adaptability and flexibility
- Teamwork
- Troubleshooting skills
- Critical thinking
- Reliability
- Multitasking Abilities
- Leadership
- Shift scheduling
- Team supervision
- Staff training
Timeline
Count Team Assistant Manager
Penn Entertainment
04.2025 - Current
Count Team Lead
Penn Entertainment
07.2024 - 04.2025
Count Team Member
Penn Entertainment
07.2023 - 07.2024
Customer Service Representative
Teleperformance USA
06.2020 - 06.2023
Store Manager
SUBWAYRestaurants
06.2013 - 06.2020
High School Diploma -
Parkway High School