Hillary Bullock
Bossier city,LA
Summary
During my experience in the workforce, I have found a love for working to help and better people's lives. My work as a team lead has shown me that I have had a profound impact on people. I would like to continue my studies in social work, to better help society as a whole
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Jimmy John's
06.2023 - Current
- Oversaw inventory control, ordering, and vendor relationships to ensure smooth operations
- Collaborated with GM to develop and execute marketing strategies to drive sales
- Conducted staff training and evaluation to maintain high levels of customer service
- Led team of 10 employees to consistently exceed sales targets and customer satisfaction
- Managed daily operations, inventory control, and staff training in a high-paced retail environment
- Demonstrated strong leadership and problem-solving skills to address employee and customer issues
- Trained new team members in daily tasks and provided guidance as needed
- Implemented customer service strategies to enhance guest satisfaction and loyalty
- Supervised daily operations, resolved conflicts, and maintained high standards of performance
Team Member
Jimmy John's
07.2022 - 06.2023
- Demonstrated strong teamwork skills by collaborating with colleagues to meet project deadlines
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently
- Contributed to team success by actively participating in meetings and offering constructive feedback
- Proven ability to adapt to various roles within the team to fulfill objectives effectively
- Proficient in operating cash register and processing customer orders accurately and efficiently
- Demonstrated ability to work quickly under pressure in a busy, fast-paced environment
- Skilled in preparing and assembling food items according to established recipes and procedures
- Knowledgeable in maintaining a clean and organized work area to meet health and safety standards
Spa Receptionist/Pool Attendant
Margaritaville
05.2021 - 07.2022
- Company Overview: 777 Margaritaville
- Provided exceptional customer service to guests, ensuring a memorable spa experience
- Managed spa reservations, answered phones, and assisted with scheduling appointments
- Monitored pool area for cleanliness, safety, and guest satisfaction
- Assisted in maintaining inventory of spa products and supplies
- Coordinated scheduling for spa services, maintaining a smooth flow of appointments
- Provided exceptional customer service, greeting clients warmly and addressing their needs
- Managed spa retail inventory, ensuring products were well-stocked and organized
- Assisted with spa event planning, marketing promotions, and social media content creation
- Responsible for ensuring safety of pool guests, enforcing rules, and maintaining cleanliness
- Provided excellent customer service by fulfilling guest requests and addressing concerns promptly
- Trained in CPR and first aid to respond effectively to emergencies
- Collaborated with team members to ensure efficient operation of pool facilities
Education
Master of Social Work - Social Work
Louisiana State University
Baton Rouge, LA12-2026
Bachelor of Arts - Sociology
Louisiana State University-Shreveport
Shreveport, LA05-2024
High School Diploma -
North Caddo High School
Vivian, LA05-2020
Skills
- Records Management
- Program Documentation
- Professional Correspondence
- Training and development background
- Reasoning & Decision Making
- POS System Utilization
- Written / Verbal Communication
- Attention to Detail
- Team Worm
- Problem-solving
- Organization
- Management
- Customer service
- Communication
- Leadership
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant General Manager
Jimmy John's
06.2023 - Current
Team Member
Jimmy John's
07.2022 - 06.2023
Spa Receptionist/Pool Attendant
Margaritaville
05.2021 - 07.2022
Master of Social Work - Social Work
Louisiana State University
Bachelor of Arts - Sociology
Louisiana State University-Shreveport
High School Diploma -
North Caddo High School
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