BRIAN GOMEZ
Tucson,AZ
Summary
Business Administration student with hands-on experience in operations and customer service. Maintained accurate records and streamlined processes while effectively resolving issues to enhance customer satisfaction and support daily operations.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Assistant General Manager
Maddox Group
01.2023 - Current
- Oversaw daily operations, optimizing employee scheduling and enhancing staff coordination to support service delivery.
- Coordinated staff schedules, ensuring adequate coverage and alignment with operational needs.
- Supported execution of daily operations by collaborating with team members and management of team activities.
- Trained and mentored employees, fostering compliance with company policies and improving team performance.
- Delivered exceptional customer service by promptly resolving member concerns and enhancing overall satisfaction.
- Maintained accurate operational records and administrative documentation, supporting streamlined reporting processes.
- Executed administrative tasks, organizing and managing documentation to streamline reporting processes.
Resident Services Coordinator
Gomez Estate
Tucson, Arizona
09.2021 - 12.2025
- Coordinated communication among tenants, vendors, and management to streamline administrative support.
- Resolved tenant issues and property-related concerns, contributing to improved customer satisfaction.
- Assisted in managing tenant inquiries and maintenance requests effectively.
- Managed tenant files, lease agreements, and property records to ensure accurate documentation and compliance.
- Processed rent payments and administrative documentation efficiently to maintain financial accuracy.
- Coordinated property showings and facilitated leasing agreements to attract and secure prospective tenants.
Volunteer
Santa Cruz County
Nogales, AZ
02.2020 - 03.2020
- Collaborated with team members to develop educational resources for community use.
- Assisted in organizing events and activities for diverse populations.
- Supported administrative tasks, including data entry and record keeping for program activities.
- Executed tasks from supervisor instructions and completed tasks within deadlines.
Education
Bachelor of Science - Business Administration
Grand Canyon University (GCU)
Phoenix, AZ12-2027
High School Diploma -
Nogales High School
Nogales, AZ03-2021
Skills
- Operational management
- Workforce Management
- Customer Service
- Administrative Support
- Records Management
- Documentation
- Report Preparation
- Leadership skills
- Communication
- Critical Thinking
- Supply Chain Coordination
Languages
Spanish
Native/ Bilingual
Certification
- CPR
- LeadDev: Personal Character and Leadership
Accomplishments
- Honor Roll Certificate
Timeline
Assistant General Manager
Maddox Group
01.2023 - Current
Resident Services Coordinator
Gomez Estate
09.2021 - 12.2025
Volunteer
Santa Cruz County
02.2020 - 03.2020
Bachelor of Science - Business Administration
Grand Canyon University (GCU)
High School Diploma -
Nogales High School