Bruce Demers
Springfield,MA
Summary
Dedicated leader known for exceptional problem-solving and effective communication. Experience in training staff and managing daily operations, ensuring compliance and excellence in customer service. Committed to driving team performance and achieving business goals. Team player, and work well with others.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Nouria Energy Retail, LLC
Springfield, MA
05.2025 - Current
- Coordinated staff schedules to enhance coverage and streamline operations.
- Managed daily operations of the store, including scheduling and supervising staff.
- Trained new employees on customer service protocols and operational processes.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in daily operations and management of retail energy facilities.
- Implemented promotional programs to boost sales of energy products and services.
- Tracked inventory levels and organized timely restocking of supplies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Resolved customer inquiries and issues, contributing to higher satisfaction levels.
- Ensured compliance with company policies and safety regulations in daily activities.
- Collaborated with team members to improve workflow and operational effectiveness.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Department Manager
McDonald's
Saco, ME
02.2021 - 02.2025
- Supervised daily operations to ensure smooth restaurant functioning.
- Managed inventory levels to minimize waste and ensure product availability.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained and mentored team members on service standards and food safety.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Conducted performance evaluations to guide employee development efforts.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Enforced health and safety regulations to maintain a clean environment.
- Implemented new procedures to enhance service efficiency and quality.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Lead Installer/Supervisor
EMR Surfaces
Worcester, Massachusetts
02.2017 - 01.2021
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Coordinated with team members to ensure timely and efficient installations on-site.
- Installed various surface materials according to project specifications and client requirements.
- Operated installation tools and equipment safely and effectively during projects.
- Inspected completed work for quality assurance and adherence to standards.
- Communicated with clients to address questions and provide project updates regularly.
- Managed inventory of installation materials, ensuring adequate supplies for projects.
- Collaborated with project managers to develop installation timelines and schedules efficiently.
- Analyzed project requirements to determine the best approach for successful implementation of new systems or services.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
- Demonstrated efficiency and dedication to quality by contributing to successfully completed jobs.
- Conducted inventory of materials, tools, and equipment to ensure accurate stock levels. to record product on-hand or to be ordered.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Assisted skilled workers with construction projects in rough and finish carpentry phases.
- Provided regular updates on project progress to stakeholders at all levels.
- Conducted post-installation inspections to ensure accuracy of work performed by technician teams.
- Removed systems and fixtures to prepare for replacements.
- Followed building standards and codes during unit installations.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
Education
High School Diploma -
Westbrook High School
Westbrook, ME06-1995
Skills
- Retail operations
- Staff scheduling
- Employee scheduling
- Inventory management
- Inventory control
- Operational management
- Operations management
- Compliance enforcement
- Operational compliance
- Cost management
- Performance evaluation
- Coaching and mentoring
- Employee training
- Employee onboarding
- Process improvements
- Team leadership
- Team collaboration
- Delegation
- Conflict resolution
- Effective communication
- Problem solving
- Problem-solving
- Time management
- Organizational skills
- Scheduling
- Organizational skills
- Delegation
- Team collaboration
- Problem-solving
Timeline
Assistant General Manager
Nouria Energy Retail, LLC
05.2025 - Current
Department Manager
McDonald's
02.2021 - 02.2025
Lead Installer/Supervisor
EMR Surfaces
02.2017 - 01.2021
High School Diploma -
Westbrook High School