Lacey Cochran
Austin,TX
Summary
Dynamic and adaptable professional with a proven track record at Hooters, excelling in customer service and teamwork. Recognized for enhancing guest experiences through effective problem-solving and upselling techniques. Committed to maintaining cleanliness standards while managing high-volume environments, demonstrating reliability and a positive attitude in every interaction.
Overview
3
3
years of professional experience
Work History
Hooters
Hooters
Round Rock, TX
09.2023 - 02.2025
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Beverage Cart Attendant
The Hills Country Club
Lakeway, TX
05.2022 - 08.2022
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Greeted guests and inquired into beverage choices.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced guest experience by promptly serving beverages and snacks, always with smile and friendly conversation.
- Provided personalized service to club members, remembering their preferences for future visits.
- Coordinated with kitchen and bar staff to ensure timely preparation and delivery of food and drink orders.
- Increased sales through effective upselling techniques, suggesting premium beverage options to customers.
Twin Peaks
Twin Peaks Restaurants
Baton Rouge, LA
09.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Esthetics -
Avenue 5
Austin, TX06.2023
High School Diploma -
Lake Travis High School
Austin, TX05.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Professional appearance
- Memory retention
- Cleanliness standards
- Team collaboration
- Sales techniques
- Supply restocking
- Quality control
- Suggestive selling
- Allergy awareness
- Client consultation
- Networking and relationship building
- Appointment scheduling
- Social media marketing
- Continuing education commitment
- Sales and upselling
- Makeup application
- Spa sanitation protocols
- Reliability
- Facials and makeup applications
- Makeup and facials
- Facials and microdermabrasion
- Microcurrent facials
- Customized facials
Timeline
Hooters
Hooters
09.2023 - 02.2025
Beverage Cart Attendant
The Hills Country Club
05.2022 - 08.2022
Twin Peaks
Twin Peaks Restaurants
09.2021 - 11.2021
Esthetics -
Avenue 5
High School Diploma -
Lake Travis High School