Lacey Day
Russell County Hospital
Russell Springs
1
Certification
10
years of professional experience
Compassionate recent graduate with a Bachelor’s in General Studies focused on education, psychology, and social sciences. Led teams and mentored peers in high-pressure environments, demonstrating strong communication and organizational skills. Committed to fostering inclusive learning environments that support student growth and success in special education.
Work History
Hospital Registration Supervisor – Emergency, Inpatient, and Outpatient Services
8 Years 1 Month- Supervised and mentored a 15-member team in a fast-paced hospital environment, fostering teamwork, accountability, and effective communication.
- Maintained composure and empathy in high-stress situations, effectively managing complex or emotionally charged interactions to support patient and staff needs.
- Trained staff with varying experience levels, using individualized support and feedback to strengthen confidence and skill development.
- Collaborated with diverse professionals to ensure efficient processes and a supportive environment for patients and families.
- Resolved conflicts and guided staff and patients, utilizing strong interpersonal and problem-solving skills to de-escalate challenging situations and foster a supportive environment.
- Implemented organizational systems that streamlined workflow and ensured compliance with confidentiality standards, enhancing overall operational effectiveness.
- Modeled compassion, consistency, and clear communication; qualities essential for supporting others in stressful or unfamiliar situations.
Housekeeping & Clerk (Seasonal)
2 Years 4 Months- Ensured cleanliness and organization of houseboats, creating a safe and welcoming environment for guests.
- Streamlined houseboat preparation processes, increasing efficiency and enabling same-day re-rentals.
- Recognized by management for exceptional attention to detail, reliability, and consistently exceeding expectations.
- Provided guidance and answered questions for guests in the ship store, delivering friendly and supportive customer service.
- Demonstrated initiative and adaptability by taking on additional tasks to support team and operational goals.
Front Office & Medical Records
4 Months- Scheduled patient appointments and coordinated prescription requests to facilitate timely care delivery.
- Communicated with patients, staff, and external providers to offer information and assistance, enhancing patient experience.
- Scheduled patient appointments and coordinated prescription requests to ensure timely care and support.
- Organized and maintained medical records for over 300 patients, ensuring accuracy and confidentiality to support effective patient care.
- Demonstrated strong organizational skills, attention to detail, and reliability in a fast-paced office environment.
Education
Associate in Arts, A.A. - Humanities
- Graduated with High Distinction
- Maintained a 4.0 GPA each term
- President’s List every term
- Relevant Coursework: Technology in the Classroom, Developmental Psychology, & Human Development and Learning
- GPA: 3.703
General Studies, B.S. - Behavioral Sciences, Education, Humanities & Social Sciences
- President’s List every term
- Emphasis areas: Education, Behavioral Sciences, and Humanities/Social Sciences
- Relevant coursework: Survey of Individuals with Exceptionalities(P–12), Behavior Modification, & School Health Education
- 4.0 GPA
- Honoree of JT Vallandingham Honor Society
- Graduated Summa Cum Laude
Skills
Confidentiality & Ethical Practice
Workflow organization
Behavioral Support
Conflict Resolution
Problem Solving
Effective communication
Collaboration & Teamwork
Leadership
Interpersonal Skills
Emotional intelligence
Adaptability
Critical Thinking
Certification
Temporary Provisional Option 6 Certificate
Timeline
Hospital Registration Supervisor – Emergency, Inpatient, and Outpatient Services
Russell County Hospital
10.2013 - 11.2021Read More
Front Office & Medical Records
Westlake Primary Care
09.2012 - 01.2013Read More
Housekeeping & Clerk (Seasonal)
Anchor South Marina
06.2011 - 10.2013Read More
Somerset Community College
Associate in Arts, A.A. from Humanities
Read More
University of The Cumberlands
General Studies, B.S. from Behavioral Sciences, Education, Humanities & Social Sciences
Read More