Victoria Farmer
Madison
Summary
Compassionate and trauma-informed support professional with experience assisting individuals facing crisis, mental health challenges, and unstable living situations. Skilled in de-escalation, safety awareness, and maintaining confidentiality in high-stress environments. Dedicated to supporting survivors of abuse through advocacy, emotional support, and connection to critical community resources.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Services Specialist
The Beacon
Madison, WI
01.2026 - Current
- Provide trauma-informed, survivor-centered support to individuals experiencing crisis
- De-escalate conflicts and respond to crisis situations
- Connect individuals with community resources
- Maintain strict confidentiality
- Document services using HMIS system
Direct Support Professional
Synergy
Madison, WI
01.2025 - Current
- Support individuals with behavioral and emotional needs
- Identify safety risks and implement prevention strategies
- Assist with daily living activities
- Respond to crises using de-escalation
- Collaborate with care teams
Direct Care Worker
Mo's Caring Hands
12.2024 - 06.2025
- Provided direct care in residential setting
- Monitored and reported behavioral changes
- Maintained safe and structured environment
- Built trusting relationships with clients
Child Care Provider
In-Home
07.2015 - 05.2020
- Created safe and structured environment
- Managed behavioral and emotional needs
- Communicated with families
- Encouraged positive development
Education
High School Diploma -
MATC
Madison, WISkills
- Trauma-Informed Care
- Crisis Intervention & De-escalation
- Survivor Advocacy & Support
- Safety Awareness & Risk Identification
- Resource Navigation & Referrals
- Confidentiality & Ethical Practice
- Behavioral & Mental Health Support
- Team Collaboration
Certification
- First Aid / CPR / AED Certified
- Valid Driver's License
- NAMI Wisconsin Hearing Voices Certified
Timeline
Guest Services Specialist
The Beacon
01.2026 - Current
Direct Support Professional
Synergy
01.2025 - Current
Direct Care Worker
Mo's Caring Hands
12.2024 - 06.2025
Child Care Provider
In-Home
07.2015 - 05.2020
High School Diploma -
MATC
Additional Information
- Authorized to work in the United States
- Committed to supporting survivors of abuse