Ellieanna Cavazos
Everett,WA
Summary
Proven Residential Services Specialist from Express Employment Professionals, adept in fostering positive tenant relationships and initiating cost-saving measures, enhancing community living standards. Skilled in multitasking and adaptability, with a strong focus on safety awareness and compassionate care. Achieved significant improvements in resident satisfaction and operational efficiency through innovative problem-solving and teamwork.
Knowledgeable Housing cordinating with background in providing comprehensive residential services. Proven track record in enhancing residents' living conditions and ensuring their needs are met with efficiency and care. Demonstrated problem-solving abilities and effective communication skills to ensure harmonious living environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Services Specialist
Express Employment Professionals
07.2024 - Current
- Adapted quickly to changing industry trends and technologies by attending relevant professional development workshops and conferences regularly.
- Developed customized move-in packages for new tenants, fostering positive relationships from the start.
- Initiated energy-saving initiatives at various properties leading to reduced utility expenses without compromising on residents'' comfort levels.
- Collaborated with team members to create a welcoming community atmosphere within the residential complex, enhancing overall resident experience.
- Conducted regular safety audits of properties, ensuring compliance with local regulations and minimizing potential legal issues.
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Enhanced tenant satisfaction by addressing and resolving maintenance and repair issues in a timely manner.
Animal Shelter Volunteer
Everett Animal Shelter
10.2022 - Current
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
Senior Living Assistant
Jackson House
02.2023 - 09.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Supported senior management to make informed decisions, conducting thorough market research.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
Volunteer
Volunteers Of America Western Washington
04.2022 - 08.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Facilitated better healthcare access by volunteering at free clinics.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Supported animal welfare, caring for animals and facilitating adoption events.
- Contributed to building of affordable housing, improving community infrastructure.
- Strengthened volunteer team effectiveness by providing training sessions.
- Improved literacy rates with weekly volunteer tutoring sessions.
- Enhanced visitor experience by conducting informative and engaging museum tours.
Coordinator
Hope Work Intern
03.2024 - 07.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Support Group Facilitator
Our Lady of Hope Church
09.2023 - 06.2024
- Collaborated with related organizations in the community to expand available resources, enhancing overall support offerings for individuals in need.
- Contributed to fundraising initiatives for the organization hosting the support groups, helping secure resources needed for continued operation.
- Supported new facilitators by providing mentorship and guidance, sharing best practices for successful support group management.
- Provided valuable resources for additional support, connecting members with relevant services and professionals when needed.
- Enhanced group dynamics by effectively facilitating support group sessions, fostering open communication and understanding among members.
- Improved member satisfaction with support group experience through consistent attention to individual needs and concerns.
- Strengthened coping skills of participants through the introduction and practice of various stress management techniques.
- Identified areas in need of improvement and implemented solutions.
- Listened to clients' concerns and provided encouragement and support.
- Provided education on mental health topics and resources to clients.
- Adapted counseling techniques to best suit individual needs of each client.
- Educated clients on dangers of substance abuse and prevention techniques.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supervised meetings with family members to help create support system for clients.
Student Support Advocate Intern
Everett School District
09.2023 - 06.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Conducted comprehensive legal research to support case strategy and contributed to significant legal victories.
- Developed and conducted legal workshops, enhancing legal understanding of non-profit organizations.
- Streamlined case management processes, reducing average case duration and increasing team efficiency.
- Represented clients in court effectively, achieving positive outcomes through persuasive oral arguments and thorough preparation.
- Coordinated with international partners on cross-border legal issues, enhancing firm's global reach and capabilities.
Sales Manager
Rays Drive in
12.2022 - 07.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
Education
Associate of Arts - Case Working
Everett Community College
Everett, WA06-2025
Skills
- Housekeeping tasks
- Safety awareness
- Behavioral support
- Transportation assistance
- First aid and CPR
- Working independently
- Compassionate care
- Client advocacy
- Mental health support
- Client transportation
- Cultural sensitivity
- Disability awareness
- Physical assistance
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal and written communication
- Certified in CPR/AED
- Documentation skills
- Team building
- Task prioritization
- Self motivation
- Behavioral management
- Care coordination
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Washington state Driver's License
- Child Development Associate (CDA) Certificate
Timeline
Residential Services Specialist
Express Employment Professionals
07.2024 - Current
Coordinator
Hope Work Intern
03.2024 - 07.2024
Support Group Facilitator
Our Lady of Hope Church
09.2023 - 06.2024
Student Support Advocate Intern
Everett School District
09.2023 - 06.2024
Senior Living Assistant
Jackson House
02.2023 - 09.2024
Sales Manager
Rays Drive in
12.2022 - 07.2023
Animal Shelter Volunteer
Everett Animal Shelter
10.2022 - Current
Volunteer
Volunteers Of America Western Washington
04.2022 - 08.2024
Associate of Arts - Case Working
Everett Community College
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