Lacey Engel
Tacoma,WA
Summary
Results driven leader with 10 years experience with the company. Highly motivated to achieve and passionate about success of my team.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
T-Mobile
08.2018 - 10.2020
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Retail Associate Manager
T-Mobile
07.2016 - 08.2018
- Supervised a sales force of 10 sales associates.
- Planned and directed performance evaluations.
- Promptly resolved all customer requests, questions and complaints.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Effectively schedule staff of 10+ sales associates, based on needs of the business.
- Work closely with store manager to create individual sales goals for each representative.
- Assist in the development of peers through training and communication.
Retail Sales Associate
T-Mobile
04.2008 - 01.2015
- Impacted overall success of store results.
- Assist management in the roll out of new strategies based around company focus.
- Deliver tools and behaviors to team to stay aligned with management and company goals and expectations.
- Aid in peer's sales to maximize on opportunities and drive results.
- Communicate best practices and coaching effectively.
- Build rapport and quality relationships with customers to ensure continued service.
Education
High School Diploma -
White River High School
Buckley, WA2004
Skills
- Build rapport easily
- Detail oriented / organized
- Positive and upbeat
- Decisive
- Multi-tasking strength
- Creative solutions
- Relationship building
- Customer experience focus
Timeline
Retail Store Manager
T-Mobile
08.2018 - 10.2020
Retail Associate Manager
T-Mobile
07.2016 - 08.2018
Retail Sales Associate
T-Mobile
04.2008 - 01.2015
High School Diploma -
White River High School