Lacey Felts
Huntington Beach,CA
Summary
Energetic Customer Service Professional experienced in client coordination and satisfaction. Enhanced customer loyalty through effective communication and tailored service solutions. Demonstrated strong problem-solving skills and a commitment to fostering positive customer relationships.
Overview
16
16
years of professional experience
Work History
Case Manager Supervisor
Fresh tax solutions
Santa Ana, California
12.2025 - Current
- Assessed client situations to identify appropriate resources and interventions.
- Monitored client progress and adjusted care strategies as needed.
- Maintained accurate documentation in compliance with regulatory standards.
- Monitored client progress through regular follow-up contacts.
- Compiled reports on cases and submitted them to supervisors as required.
Sales Associate
Page hub
Santa Ana, California
10.2023 - 11.2025
- Assisted customers in product selection
- Processed transactions accurately and efficiently at the cash register.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues with professionalism and care.
- Handled customer complaints in a professional manner.
- Conducted product demonstrations to enhance customer engagement and interest.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
Shift Supervisor
Starbucks
Newport Beach, USA
09.2013 - 08.2024
- Supervised daily operations and maintained quality standards in a fast-paced environment.
- Coordinated team schedules to optimize labor resources during peak business hours.
- Managed inventory levels and ensured proper stock rotation for freshness and availability.
- Trained and mentored new partners on store procedures and customer service techniques.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assisted in resolving customer concerns to enhance overall satisfaction and loyalty.
- Conducted regular safety checks to ensure compliance with health regulations and company policies.
- Assigned tasks to team members based on their strengths and skill sets.
Shift Manager
Carters
Newport beach, USA
09.2012 - 09.2013
- Ensuring customer satisfaction
- Opening the store
- Organized store layout and maintained cleanliness to enhance customer experience
- Coordinated store promotions to attract customers and increase sales
- Answered phone calls to assist customers with inquiries
- Managed inventory levels to ensure stock availability
- Cash handling, and deposits
Manager
Catalina parasail
Newport beach, USA
06.2010 - 09.2012
- Managed customer satisfaction initiatives
- Scheduling
- Handled incoming calls and inquiries
- Resolved customer issues effectively
- Managed inventory levels to ensure product availability.
- Coordinated employee schedules to optimize staffing.
- Processed payroll accurately for all employees.
- Cash handling, and deposits
- Resolved customer issues to enhance service experience.
Education
High School Diploma -
Avalon High School
Avalon, CaSkills
- Client assessment
- Client communication
- Problem solving
- Quick problem solving
- Organizational skills
- Timeliness
- Dependable teamwork
- Customer service expertise
- Empathetic engagement
Timeline
Case Manager Supervisor
Fresh tax solutions
12.2025 - Current
Sales Associate
Page hub
10.2023 - 11.2025
Shift Supervisor
Starbucks
09.2013 - 08.2024
Shift Manager
Carters
09.2012 - 09.2013
Manager
Catalina parasail
06.2010 - 09.2012
High School Diploma -
Avalon High School