Lacey Franklin
Pantego,TX
Summary
Motivated individual with a proven track record in customer service and sales, showcasing expertise in cultivating strong customer relationships and comprehending their unique needs. Exceptional communication and interpersonal skills dedicated to delivering top-notch customer service. Recognized for leadership abilities, adaptability, and compassionate approach, consistently striving to exceed expectations and contribute to team success.
Overview
12
12
years of professional experience
Work History
Events and Catering Coordinator
Grounds and Gold Co
10.2024 - 02.2025
- Executed catering orders, payments, logistics, and client communication, ensuring timely delivery and quality presentation.
- Received all customer inquiries, in person & across digital platforms, ensuring education & satisfaction.
- Created & implemented catering & events programming, leading to increased sales & client base.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
Assistant Manager
Grounds and Gold Co
06.2023 - 10.2024
- Maintained daily operations and efficiency to ensure positive customer experience.
- Led a diverse & dynamic team of 20 staff; scheduling, training, and ensuring effective labor costs.
- Assisted with hiring, training, and performance evaluations.
- Oversaw inventory, supply ordering, and productivity to maintain smooth operations.
- Developed social media plans to drive digital marketing & increase sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maximized performance by monitoring daily activities and mentoring team members.
Administrative Assistant to Owner
Grounds and Gold Co
03.2023 - 06.2023
- Managed the cafe owner and cafe's calendar, and correspondence.
- Developed and implemented operational processes for leadership & staff morale.
- Assisted with POS operations, data entry, and guest service coordination.
- Balanced cash drawer & catalogued daily deposit.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Direct Sales Team Leader
dOTERRA International
01.2013 - 06.2023
- Top earner with 1 million dollars in organizational sales.
- Developed and implemented effective sales strategies to drive revenue growth.
- Built strong relationships with key customers to maintain and expand business opportunities.
- Developed and implemented sales strategies to increase revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
Education
Bachelor of Science (B.S.) -
Texas Christian University
Fort Worth, TX05.2003
Skills
- Partnership Communications
- Sales Strategy Development
- Client Engagement
- Team Leadership
- Inventory Management
- Employee Training
- QuickBooks Software Experience
- Point Of Sale Operations
- Microsoft Office Experience
- Organization
- Team management
Languages
Spanish
Limited Working
American Sign Language (ASL)
Professional Working
Interests
- Personal Development and Self-Improvement
- I enjoy helping others and giving back to the community
- Spending time outdoors with my children
- I enjoy cooking for friends and family gatherings
- Reading
Timeline
Events and Catering Coordinator
Grounds and Gold Co
10.2024 - 02.2025
Assistant Manager
Grounds and Gold Co
06.2023 - 10.2024
Administrative Assistant to Owner
Grounds and Gold Co
03.2023 - 06.2023
Direct Sales Team Leader
dOTERRA International
01.2013 - 06.2023
Bachelor of Science (B.S.) -
Texas Christian University
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