Lacey Gray
Southgate,MI
Summary
Goal-oriented Special Service Associate proficient in customer service and team collaboration. Familiar with sales, cash register and service desk operations. Known as a dependable employee and coworker.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Desk
Rev'd Up Fun
Woodhaven , MI
11.2022 - 11.2023
- Managed service desk operations, including handling customer inquiries and complaints.
- Ensured proper documentation was maintained for all service desk incidents.
- Handled cash transactions accurately when processing payments for guest bills or other services requested at the front desk.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Team Member
The Different Twist
Lincoln Park, MI
04.2022 - 10.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized ingredients, supplies and equipment needed for meal preparation.
- Cleaned work areas, equipment, utensils and dishes after each shift.
- Weighed and measured ingredients to ensure proper portion sizes.
- Followed all health regulations when handling food items.
- Utilized proper cash handling procedures during transactions.
Education
High School Diploma -
Trenton High School
Trenton, MI05-2024
Skills
- Excellent customer service skills
- Food and Beverage Service
- Sales
- Maintained facility cleanliness
Certification
- OSHA certification
Accomplishments
- Graduating High School with Manga Cum Laude honors
Timeline
Service Desk
Rev'd Up Fun
11.2022 - 11.2023
Team Member
The Different Twist
04.2022 - 10.2022
High School Diploma -
Trenton High School
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