Lacey Green
Brooklyn,NY
Summary
To obtain the challenging position of Senior Concourse Supervisor at Madison Square Garden to expand my hands-on experience, knowledge and skills contributing to continuing growth of MSG. While showcasing professionalism with strong background in managing concourses and ensuring smooth operations. Focuses on team collaboration, adaptability, and achieving results. Skilled in overseeing staff, coordinating logistics, and maintaining safety standards. Known for reliability and flexibility in meeting changing needs.
Overview
24
24
years of professional experience
Work History
Arena Concourse Supervisor
Madison Square Garden, MSG
09.2023 - Current
- Monitors Department of Health (DOH) regulations and city codes.
- Supervised daily operations, ensuring compliance with safety regulations and organizational standards.
- Coordinated staff to optimize workflow and enhance team productivity.
- Trained new employees on operational procedures, safety protocols, and customer service excellence.
- Monitored inventory levels and managed supply orders to maintain optimal stock availability.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction ratings.
- Coordinated incident response efforts, mitigating disruptions and restoring normal operations swiftly after unexpected events or emergencies occurred on the concourse area.
- Ensure all company policies and standards are being met.
- Walked through department multiple times each shift to evaluate and correct issues such as stock replenishment.
Stand Level/ Stand Lead
MADISON SQUARE GARDEN
02.2002 - Current
- Responsible for the daily supervision of front line colleagues and preps in various Food & Beverage locations such as In-Seats, portables, bars, and concession stands.
- Overseeing 3 in-seat kitchens that supported the guest experience in the lower bowl. Which included supervising 3 bartenders, 3 cashiers, up to 9 preps, 40 in-seat order takers and 40 In-seat runners.
- Training members on the POS system, food preparation, sanitation and safety procedures and the various equipment in different locations.
- Control inventories of food, equipment, supplies, liquor and report shortages to designated personnel.
- Observe, evaluate and assign duties, responsibilities and work stations to employees in accordance with work requirements.
- Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems.
- Enforcing all guidelines on Alcohol Distribution Policy, Department Of Health policy, procedures and guidelines.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Positions Held: Stand Level/ Stand Lead
- Cashier, Bartender, Food Prep
Education
Associate of Occupational Studies Degree - Office Administration and Technology
ASA- THE COLLEGE OF EXCELLENCE
Brooklyn, NY06.2012
Associate of Occupational Studies Degree - Medical Assisting
ASA- THE COLLEGE OF EXCELLENCE
Brooklyn, NY06.2005
Skills
- Excellent interpersonal communication
- Ability to effectively manage time and prioritize tasks
- Problem assessment and analysis
- Decision making
- Teamwork
- Organizational skills
- Conflict management
- Policy enforcement
- Facility maintenance
- Incident reporting
- Customer service management
Awards
5, 10, 15 Year Achievement Award , Madison Square Garden
Timeline
Arena Concourse Supervisor
Madison Square Garden, MSG
09.2023 - Current
Stand Level/ Stand Lead
MADISON SQUARE GARDEN
02.2002 - Current
Associate of Occupational Studies Degree - Medical Assisting
ASA- THE COLLEGE OF EXCELLENCE
Associate of Occupational Studies Degree - Office Administration and Technology
ASA- THE COLLEGE OF EXCELLENCE
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