Lacey Hagan
Nashville,TN
Summary
With a proven track record in ensuring customer service and satisfaction, looking to secure a rewarding position in order to utilize service and leadership skills to offer an exceptional hospitality experience for guests, as well as to maximize sales and profits for the establishment.
Overview
6
6
years of professional experience
Work History
Server, Bartender, Manager
Corner Pub Green Hills
07.2021 - Current
- Assess customer’s needs and resolve any issues in an appropriate manner in hopes of increasing customer satisfaction and maintaining relationships with those who frequent the establishment
- Make proper preparations for everyday operations and assist in the training of new employees
Wedding Coordinator
Wedding Coordinator
10.2020 - 10.2022
- Helped plan and organize details leading up to the day of the wedding, then acting as the day-of coordinator, setting up and taking down the event, communicating between bridal parties and making sure the bride and groom were satisfied
Server, Assistant Manager
Lost Pizza Co.
09.2018 - 06.2021
- Assisted in the hiring and training of new employees, as well as oversaw the front of house to maximize job productivity while facilitating communication between the front of house and back of house
Server, Bartender
Rafters/Rafters on the Water
02.2019 - 10.2019
- Exercised opening and closing duties, and maintained many relationships with customers
- Helped where needed, whether on the floor, behind the bar, or at the host stand
Education
MS - Hospitality Management
University of Mississippi
Oxford, MS08.2022
BA - Psychology, Legal Studies
University of Mississippi
Oxford, MS12.2020
Skills
- CHIA
- Microsoft
- Social Media Marketing
- Customer Service
- Problem Solving
- Communication
- Organization
- Writing
- Training
- Leadership
Timeline
Server, Bartender, Manager
Corner Pub Green Hills
07.2021 - Current
Wedding Coordinator
Wedding Coordinator
10.2020 - 10.2022
Server, Bartender
Rafters/Rafters on the Water
02.2019 - 10.2019
Server, Assistant Manager
Lost Pizza Co.
09.2018 - 06.2021
MS - Hospitality Management
University of Mississippi
BA - Psychology, Legal Studies
University of Mississippi
Similar Profiles
Nathan CookNathan Cook
Chef at Corner Pub and GrillChef at Corner Pub and Grill
DANIEL BORGESONDANIEL BORGESON
Server/Bartender at Metro Diner, Full Moon Pub/Grill, Corner StableServer/Bartender at Metro Diner, Full Moon Pub/Grill, Corner Stable
Ava NollAva Noll
Counter Staff at Catty Corner Neighborhood Pub And PieCounter Staff at Catty Corner Neighborhood Pub And Pie